Wendy's — Restaurant in Town of Bethlehem

Employee named Jen at this location deserves a huge raise and bonus!! ⭐️⭐️⭐️⭐️⭐️ I went through the drive thru here… food came out quick and pleasant service. However, upon getting home I received 2 sandwiches that were nothing near what I ordered. When I returned to the lobby to have corrected.. there was a line of 6 people waiting for their individual orders and DoorDash orders. While in line, I observed Jen (at the counter) taking a minute away from the counter to assist at the grill to help get everyone who had been waiting for 20min (at least.. heard one customer say that how long he had been waiting) get their food faster. She continued to work and explain to other employees what needed to be done and caught corrections that were necessary for outstanding orders. She worked quickly and efficiently with an amazing attitude and customer service. She assisted me with correcting my order with a huge apology and thanked me for my patience. Jen had more patience than anyone else there. I feel there might have been a slight language barrier with one or more of the other employees which seems to have been part of the chaos of orders being done incorrectly and the wait for in store diners. I hope that Jen gets the recognition she deserves! Calm, cool, collected and organized and delegated so quickly and appropriately! I appreciated her care and concern for her customers!! Keep rockin it...

I work for a food delivery service. For the 1st 2 days I rode around with my partner as he also does the same thingh. In those 2 days he got 4 Wendy's orders and not one of those orders were correct. Either they gave us the wrong items, or the items the customer ordered were not available at that time. 1 of the orders they had no knowledge of, even though the customer had already paid for it. That was just what happened with my partner and Wendy's. Now to my experience tonight....

The 1st order I picked up was a lemonade drink and burger and fries. That gave me a chicken sandwich. So I had to correct that. That one took only about an additional 10 minutes. The second time I was sent to Wendy's tonight was for 2 orders. Of course they only had one order. They have no idea what happened to the second order. So I was forced to contact support to cancel that order. The third time I drove there from Albany to pick up an order of a combo mean w/lemonade and a cookie. Of course they were out of lemonade and the cookies so again, I was forced to cancel the order.

I will never accept another order from Wendy's.

Unfortunately, this is the case at every Wendy's. It's complete...

I love Wendy's the best of all the fast food restaurants. I like the flavor of their burgers. Their salads & chicken are so good. Their chili is to die for and it's so nice to have a baked potato once & while. This visit I had the breaded chicken sandwich combo w/ their NEW ff w/ bacon/cheese. I don't remember the proper name(sorry) & the triple berry lemonade. The ff were not as hot as I would have liked & that's the reason I didn't give this rating a five star, but the bacon was so good, real & nice & big pieces and I did really like them. The chicken sand. was great as always & the triple berry lemonade was a little on the sweet side, but good. I haven't been to Wendy's in a very long time & I just needed a quick meal & I was very happy w/ the exception of the ff. Don't get me wrong about the ff, they were warm, but not hot like ff should be. The price wasn't bad for what I got. I didn't ask for a small drink & omg it was huge for a small. Go & judge for yourself. You won't be...