Auntie Anne's — Restaurant in Town of Big Flats

Purchased a soft pretzel with marinara sauce for my granddaughter which she loved. I’m giving my experience an overall 3 stars because when I paid there was an option to leave a tip. I resent this awkward decision while being watched by the parson serving me. Does putting a pretzel in a bag obligate gratuity? The option to tip for these types of services has become more commonplace and in my opinion annoying and undeserved for services rendered. It diminished the...

I was at the mall with my sister and we went to Auntie Anne's. My sister got a horribly dry pretzel, and I ordered a large pretzel nugget. I watched the worker take a small pretzel nugget and dump it in a large container without adding any more. She was incredibly rude. Poor experience, have no interest in coming here again and my friends will be advised to avoid this poor...

Due to poor allergen management, those with almond allergies can't eat any food here. The nut pretzels are stored on the top rack of the case, allowing particulate to fall onto the non-nut pretzels on the bottom rack. I wish our comments were taken more seriously by the staff when we said that the almond pretzels shouldn't be in the case as they were. Instead, we got a lecture...