Econo Lodge Elmira-Corning — Hotel in Town of Big Flats

• POTENTIAL CLIENTS BEWARE* #1 You must read past the 4 and 5 Star Reviews. #2 Request to perform a Walk-Through of at least the room they are reserving Prior to entering the room with any of your personal belongings. Otherwise, they can & most likely will deny a room change or cancellation. Andy, the manager(or owner) of the property, is a sneaky man. He WILL keep your funds, and potentially your deposit. I stayed at this location a few years ago. At that time, the hotel was clean, management was professional, and the stay was pleasant, so I elected to book again. BAD DECISION. For this visit/Round 2, Initial Check-In was fine. I noted some "dated" cosmetic issues as I passed the lobby, but I wasn't expecting anything pristine for the price paid. Note: this location does not have an elevator. Goal in mind was to have a respectable stay and a quiet night's rest. Apparently I was asking for too much. After entering the room, I noted a few more concerns like buckled/collapsed towel bars, large 'crayon-like' stains on the carpet, stained ceilings, sheetrock dust , grime on the shower fixtures, an odd musty smell, and a urine and feces-coated toilet and surrounding floor. From this point, I called the front desk and requested another room, which was denied. He explained that there were no other rooms available, and would have someone come clean the toilet. I gathered up our belongings and loaded them in the car, then left to eat some dinner and think about whether or not I would listen to my gut instinct and find another hotel. My daughter and I returned after dinner, to discover that the staff was cleaning/gutting/renovating (who knows..) the room directly across the hall at 7:45pm. At 8:30pm, I nicely asked the crew when they were going to be finished for the night, since my daughter was trying to go to sleep for the evening. They kindly wrapped up whatever they were doing and were gone within 10 minutes. At about 9pm, conversations of the new guests in the next room could be clearly heard through the door of the dividing wall. at about 9:45ish, their conversation transformed into sexual breathing and moaning. I again called the front desk, and asked for another room after explaining the newest frustration. Management said he could not put me in another room, and would call and notify the guests. I heard their phone ring on at least 3 separate occasions, but the guests did not answer. I'm guessing they were distracted. I then knocked on the dividing door, and told them to knock it off...which they did for a few minutes. At this point, I was done with the hotel visit. I grabbed the luggage and loaded the car. I once again told Andy that i needed a refund for the room. He replied that he could not refund the room, and instructed me to contact Hotels.com for the refund. I also noted that 2 women were trying to get a refund when I was leaving the lobby that night as I was carrying my daughter out. I drove until I noticed another hotel, and asked for a room. We ended up at the Fairfield Inn & Suites by Marriott, which is where I am currently writing this review from. Despite my fridge in the room not working, I have ZERO complaints here. I will return. This morning, I reached out to Hotels.com, who has been great so far. The agent contacted Andy at this location in Horseheads, NY. Andy told the agent that he will not refund my money because I "stayed in the room". I will get a refund. and someone will read this review and think otherwise of staying with the Econo Lodge, located at 871 County Rd 64, Elmira, NY 14903. Good Luck and Safe Travels to...

Our stay at Econo Lodge Elmira was nothing short of horrific and absolutely unacceptable. This all began with the swipe of my room key when I was immediately hit with an overwhelming brick wall of think cigarette smell. Every porous surface was soaked with this offensive odor that for certain came to be from years of uncleanliness. Half a bottle of extra strength Febreeze and a few air fresheners later the smell in the room was barely tolerable. This and other cleaning supplies were purchased at your local Walmart. The carpet was clearly not vacuumed, TV console had a layer of dust, the inside of the fridge and microwave were deplorable as evident by spilled food debris that had not been cleaned up in quite awhile. Cob webs cascaded from every corner and one of the wall outlets was out of the wall with the wiring exposed. Said outlet was right next to my roll away bedroom which I will elaborate on later. Moving along to the bathroom area I was met with more filth. There were greasy, black finger prints on the doorway molding. The bathroom wreaked of urine that no amount of Clorox could remove. There was hair in the cigarette burn stained tub. I showered with my flip flops on. It was very clear that the hotel's version of 'cleaning' happened before we entered our room however. This was evident by the decoratively folded end of the toilet paper roll and stock of Econo Lodge branded complimentary toiletries. On top of the presenting filth, the air conditioning unit was not functioning to par as no change would happen with the increase or decrease in the temperature setting on the unit. Uncomfortable with the cleanliness of the bedding, I requested a roll away bed. To no surprise to me the bed was broken. No only did my feet dangle down to the floor through the mattress but the blanket had cigarette burn holes in it. My family and I survived our visit but walked away both shocked and appalled. Checking out the next day when I briefly described our stay to the employee at the front desk we were reimbursed 30% of the room rate for our stay. Maybe because our room was "next to a 'smoking' room" or the fact that 'a maintenance worker had worked on the ac unit immediately prior to our say" were both suggested reasons for the room's condition from the front desk staff. While this was appreciated it in no way made the situation "right". I will never stay at an Econo Lodge in the future and have made certain to share my experience with anyone who...

Rooms weren’t very clean. Water marks and build up/residue on the shower fixtures. blankets had cigarette burns in them. dirty towels hanging on the back of the bathroom door and urine all under the toilet seat. The a/c was off when we arrived. was very hot. once turned on the a/c did not work well. warm was on and made sleeping uncomfortable. Uncomfortable beds. Bad air quality. no roll away cot (which I was required in the app to pay for because of the number of kids) in the room. Employee app was old and that they haven’t had them in over two years (my husband and sister in law saw one thru the window before we left). I was still charged for it and had to call because I was charged for it. The credited me $30 but that would’ve been only 2 nights worth of the charge not 3. In the end they still charged me more than my quote and that quote included the cot. They also didn’t send me a receipt until I requested one after the price discrepancy. I was expecting more of the Continental breakfast based on the website pictures. They only had coffee, juice, cereal, oatmeal, refrigerator omelets, some granola bars and some small pastries. The app and website said they had cookies and popcorn in the afternoons but when I asked they said no and looked at me like I was crazy. They do not have daily maid service which is fine but when I went to the desk to ask for more towels they acted like I was inconveniencing them. As far as security, there was a front door bell and the door room looks worked however no one was ever right at the front desk when we passed by. I guess it wasn’t a huge safety concern but the hospitality was certainly lacking. We only stayed at this hotel because there were no vacancies for this weekend. We were attending my husbands grandfathers funeral service so we couldn’t change dates. We also were visiting his other grandfather who is passing away from cancer. The bad experience certainly didn’t help us as a grieving family. It would’ve been nice of we felt we had more lodging options for when we visit family but we will never return to EconoLodge...