Subway — Restaurant in Town of Brighton

Usually when you go to a food establishment like this, customer service is not always a big deal because usually it's not these companies' main focus. They focus on getting you your food quickly, no matter how their employees act or treat you. This Subway definitely doesn't abide by this philosophy. Let me share my experience really quick. I placed an order online for a couple of subs and two cups of soup and it said I can pick it all up in 15 minutes. When I got there, the subs were ready but not the soups. The man (which I really wish I would have gotten his name because he's awesome every time I go here) asked what kind of soup I wanted but then told me he was very sorry that they had only one cup left of two different kinds of soup. I was okay with this as I like all of Subway's soups. He proceeded to apologize for not being prepared fully and when he went to get the soups there wasn't enough of one of them to fill a cup. He AGAIN apologized for not being prepared and said that I would get that half-cup for no charge. He came back with the soup and for the third time apologized. The fact that he took ownership for not having the soup and not having it ready and RECTIFIED the situation WITHOUT me asking is a PERFECT example of EXCELLENT customer service. I understand things happen, people get busy and maybe not every little situation can always be accounted for but when someone goes out of their way to make the paying customer happy and can own a mistake AND fix it, it shows that person's character and customer service skills. I used to think of this Subway as just a place where I sometimes get lunch but this gentleman made my experience so pleasing that when I go to get lunch now, I know I will be taken care of no matter what may or may not come up. Thank you again for caring. Not enough people (and young people in particular) care about if they do well at their job but this gentleman definitely is an asset to Subway and I'm sure has a bright future in whatever he may do. If you just want food, go anywhere. If you want a fast and PLEASANT experience, I would definitely recommend...

I don’t usually eat at Subway, but my close friend—who’s seriously ill and was recently hospitalized—specifically requested a Rotisserie-Style Chicken Sub, a raspberry iced tea, and Lay’s chips. I went to the store around lunchtime and was the only customer there. The employee was polite and efficient, which I appreciated.

Unfortunately, the overall experience was disappointing. The refrigerator was half empty, there was no raspberry iced tea, and the chip selection was limited to just baked Lay’s. They also didn’t have Swiss cheese. Despite these limitations, I purchased the sandwich and left a $5 tip on a $13 order.

When I brought the food to the hospital, my friend immediately noticed the roll was stale—very hard and unpleasant to eat. I tried reaching out to Subway through several channels: phone, online, and Twitter (including their virtual assistant), but kept hitting dead ends. To make things worse, the store’s contact number listed on the receipt dials and then immediately disconnects.

This was a deeply frustrating experience, especially given the circumstances. I’m incredibly disappointed and will not be...

I ordered dinner online more than an hour before they closed and when I got to the door, it seemed like it was closed. I was worried that I bought food online for no reason. Yet, I noticed an employee sitting in the back, on his phone. I called the number, asked them if they were still opened, and he seemed annoyed with me and “told me to come to the front” when i was at the front and clearly being ignored by the employee on his phone. I did notice that the door was actually open (which was my fault) but it was hard to budge. When I entered, the employee on his phone didn’t greet me or look up.

I understand that they were trying to leave in an hour when I got there. But I also was going to be in and out for a second since I placed a pick up order. At the very least, have some manners or help me open the door.

I hope no one else experiences this customer service because it makes me never want to step...