Potbelly — Restaurant in Town of Brookfield

Update April 2024: For the second or third time now, they have put hot peppers on my sandwiches when I explicitly instructed them in the online order to put hot peppers ON THE SIDE. This made the sandwiches inedible for me as the spiciness overwhelmed the taste. So frustrating that they cannot get something so simple right time after time.

Update October 2023: As other reviews have mentioned, this location is just slow. Ordered online 45 minutes before pickup time, and it was still nearly 15 minutes late. If they are chronically understaffed so they cannot efficiently handle orders, they need to staff better. (They also close at the absurdly early hour of 4 pm.) There's a competing sandwich shop literally yards away that handles orders much more efficiently and promptly.

Don't advertise promotions on social media and via email like today's BOGO promo if you can't handle the business. I ordered through the app 2+ hours ahead of my pickup time, figuring that would give them enough time to work on it.

When I arrived AFTER my pickup time, my order hadn't even been started yet. The pickup shelf was completely empty. After waiting 15 minutes along with dozens of other customers, I gave up, canceled and left.

We used to go to Potbelly every single weekend. Will take our business to a competing sandwich shop from now on that can competently...

I asked the girl at the counter to get a pizza melt. She said they had no meatballs and proceeded to ask if I wanted anything else. I thought she meant to substitute the meatballs, so I said no. I continued to stand in line for 7 more min, thinking she was making my pizza melt without meatballs. She then asked "Are you waiting for something?" and I told her I was waiting on my pizza melt. She said "I thought you said you didn't want anything" so I replied, "I didn't want a meatball substitute, can you make it without meatballs? A pizza melt with no meatballs?" She started making it then asked "What do you want on it?" and I told her I wanted everything (everything that would be on a pizza melt). Instead, she added everything on the ENTIRE MENU. Jalapeños, tomatoes, lettuce, ham, and so much oil and juice. It was soggy and disgusting. It tasted like nothing. Absolutely terrible. Apparently Potbelly's needs to teach common sense in their training, because some people need the extra help. Not...

I updated my review today because have continued to enjoy the food and the service online is great. Ill leave the rest up as an example to you employee's the right thing to do is close on time and make one more sandwich instead of racing to lock the door, lol

We come here to eat often and they used to close at 5 PM now they close at 4 PM. I got there right at 3:59 and as I’m walking up to the door instead of allowing me in and serving one more sandwich they opted to lock the door turn their back and walk away. I’ve been a business owner for 22 years I’m pretty sure they could meet us one more sandwich. I wish I didn’t love their food so much but now we have to drive to the other side of Brookfield to get what we want because they can’t stay open for one more minute. He watched me walk up to the door that’s...