First Watch — Restaurant in Brookfield

My wife and I have been passing by this business for months now, always outside of their operating hours due to our busy schedule (usually staying over for our volunteer work with the NO REGRETS Men's Conference, and local Destination Imagination Regional Tournaments in the area). Finally, during our latest trip to the Brookfield area, we made it a priority to visit on a Sunday morning for breakfast. We are so glad we finally did!

Since the weather was prohibitive for use of their outdoor seating area, we entered First Watch via the building breezeway. We were immediately enveloped in a delightful blend of modern elegance and warm charm. Our experience began with a remarkably prompt host who seated us within moments of our arrival, despite the bustling atmosphere. The background buzz was enough to set the feel of a great breakfast / brunch meet-up place, yet was low enough as to not interfere with our ability to hold a conversation.

The menu is a treasure trove of unique and intriguing options that are sure to please any palate. Starting our fare was the Ham & Gruyere Melt alongside the Tomato Basil Soup, creating a harmonious brunch match up akin to the perfect mix of a happily married couple. Indulging ourselves, we added a side of their Seasoned Potatoes; perfectly complimented with a delicate Parmesan cheese sauce and herbs. We upgraded them to the "Million Dollar Potatoes" which features a topping of their "Million Dollar Bacon" pieces (the most decadent version of this meat I believe I have ever chomped down on)! The MDB is SO GOOD, we ordered an added side of the Bacon itself; an culinary experience that will not be soon forget (both by us and our cardiologist and nutritionist when the blood test numbers come back)!

One of us has Celiac disease, so every new place we try can be a bit tricky. While First Watch is not a dedicated gluten-free establishment, both the front-of-house staff and kitchen are knowledgeable and can prepare and serve your food with minimal risk of cross-contact or contamination. As always It is YOUR responsibility to politely inquire about and inform your waitstaff about the specifics of your situation. That said, our Breakfast Bowl was incredibly delicious and had zero ill effects for us (which made it twice as nice of an experience!)! My wife also enjoyed one of the best hot chocolates she has had in a while (though her homemade version is the best, of course!). I chose to just enjoy their house coffee - which was remarkably smooth and delicious.

Big kudos go to our waitress! Mayre is an absolute ROCK STAR!!! OMG, I don't think we have had this much fun out with someone since we trashed the Hilton with Jagger and The Boys back in '68! Mayre's service and conversation is what Truly MADE our time here at 1st Watch a blast (and with as great as this place is - that is saying A LOT!). Professional and highly knowledgeable - yet exceptionally personable, perky, witty; she is just an all-around great person! If we could have made an order to go, it would have been for her to grab her coat and come along for the afternoon with us! HR: we are not sure what you are paying Mayre, but we're sure it is not enough - Give That Girl A RAISE, and don't lose her! Her customer service skills makes Top-Tier look second-rate!

Mayre, thank you for creating such an unforgettable breakfast experience for us at our inaugural visit to 1st Watch. We hopefully will be seeing you again on our next visit (...unless maybe you see us...

As a vegan, I LOVE this place. So many options (that can easily be modified) and incredible drinks. Every other week my husband and I eat here for our favorite items and to enjoy the specialty items off the menu. We have celebrated here for special events and we often bring friends and family to try it for the first time.

The service is fast and the food is mostly on point. The staff are super friendly and it's a casual atmosphere. I will say that my most recent visit was subpar and not like every other one.

I mentioned above that I am vegan. In the past my servers have been absolute ROCKSTARS with making that clear to the kitchen when I order. This time (and I refuse to bash the person who served me) the girl had the eggs on the same plate as my beet toast. Not the end of the world, but it was an indication that my order was not taken seriously. I paid over $10 for a slice of toast and the eggs went to my husband.

The toast was missing the avocado (I've ordered it twice before). When I pointed it out she said I was wrong. When I pulled up the menu on my phone and showed her the picture she simply said "okay." She returned with a dish that had two small "slices" of avocado.

Sometimes it is not worth the energy... This is a place I love and this never happens so I just let it go. I was hungry from only a piece of toast that was missing a primary item, so I asked for the menu to order something else. The server was agitated and rather short so I said never mind. I literally grabbed food from Good Harvest on the way home because I was not satisfied from this trip.

I will not let this single visit alone change my opinion. If management is reading this, please know most of your staff are pleasant and friendly. Most of the staff take food requests seriously. I wish I could've left full and enjoyed my single piece of toast by I did not.

In the future I may request a different server altogether. Aside from this visit, I've never had something here I...

I think the only other place I've ever given a bad review to was BestBuy and they worked hard for that. I've been here twice now, just to give it a second chance. 2nd time the service was alright and the food was alright.

The first time I was there made me want to give a 1 star because of the service. Our server was about as fake nice as one could be but whatever, I'm not there in need of a genuine smile. Really who cares? What annoyed me was in my party of four my food came out after everyone at my table had already finished their food. The restaurant was busy-ish but not slammed by any means. This went unnoticed because she did not return till around the last bite. I made mention that I still haven't received my food and it was met with a whatever attitude. No apologies ever. Just own up that you forgot to put it in and that's fine. We all mess up but please acknowledge it. It was a sandwich/burger thing and when she range it in it came out quick. Like way too fast. Everything was hot, bread lettuce etc. It had been microwaved without a doubt. The meat was so chewy it was almost inedible. Either it was up there the whole time and nuked to reheat or made in the microwave.

I had maybe two bites and couldn't finish it. It was awful. Again no apologies, or can we get you something else. Just here's the check - bye. I tried explaining to the gentleman up front who seemed like a manager but he wasn't interested in hearing me. I am not a complainer, this really is my first time. I'll eat the worst food and still tip 20% on meh service. But the indifference I got from the staff that day really...