Buffalo Wild Wings 'GO' — Restaurant in Town of Brookhaven

Placed online order for pick up Only got 6 the left out tenders So when I got home I had to run right back to them to have the make them. When I asked to speak to a Manager about my experience and asked if there was any way they could credit me for a future order since I had two meals the I ordered out of three and only one person was able to eat their food and mine was getting cold at home while I had to get my other child’s dinner they forgot! I mean I work in retail and customer service is something we take pride in when issues arise . Nick the manager this evening said no he couldn’t credit me for the other food that was at home he couldn’t credit only refund me my money for the food they forgot or make it that’s all. There was no apology given to me for the inconvenience of my gas or the fact my food was sitting getting cold because of their mistake. The lack of making a customer happy with an experience they messed up is a lack of customer service in an industry where ur customers r supposed to be happy...

I got home started feeding my kids I noticed that there was a bunch of feathers still attached to one of the wings, so I proceeded to call the store because this is an issue and godforbid someone had choked on it. The call was automatically escalated to the Shirley, NY manager Amber, and when I inform her of my issues she said “we don’t have to look through the wings and check for feathers, and we do not have to remove them”. With that being said your going to tell me that the food went from the freezer to the cooker then from the cooker to the sauces and not a single person noticed and could have A either removed them or B replaced it out with another wing. As soon as I said so you’re telling me that feathers are now edible; instead of her trying to remedy the situation she took the lazy route and hung up.

DO NOT EAT HERE! because if they’re too lazy to remove feathers off of chicken that they are feeding ppl that means that they’re probably not cleaning the kitchen...

First time visiting was about a month and a half after they first opened. I was blatantly ignored between 5-10 minutes, and management STARTED an argument with another customer in front of me. Really classy.

Also, you’d think they would hire competent enough people to handle food. I have a serious tomato allergy, and twice I got my wrap with tomatoes. How inconsiderate that the second time, they actually put a sticker that says “No Tomato” on the box….and you clearly can see tomato in the wrap. It’s comical, but pretty sad for the workers. If you don’t want to work there, then quit. It’s clear y’all don’t want to be there.

My recommendation for the company: hire new people! At least ones who can follow instruction and have basic respect.

My recommendation for the public: It’s worth traveling out to Riverhead or Centereach for their food. Otherwise I’d rather get wings at another local...