Buffalo Wild Wings — Restaurant in Town of Brookhaven

So a bit of a story unfortunately. I was at the Miller Place Buffalo Wild Wings with my family on Thursday night for dinner. My dad got up and went to ask the hostess if he were to purchase a gift card, can we use that gift card to pay for dinner? She said YES. So my dad purchased the $100 gift card and got the $20 in bonus cards. We eat dinner and go to pay the bill when the waitress tells us NO you can not use the gift card because you have to wait a minimum of 4 hours. Ok. The complete opposite of what we were just told by another employee. But we figured we will be back and just use it another time. So my dad takes out his credit card again and pays an additional $100 for dinner.

Today comes and I was on the app getting an order together to place to pick up for tomorrow. I of course intend on using this $100 gift card. I need the PIN number. I didnt have a coin to scratch it off so I used my key instead and it scratched off the entire PIN number making it unreadable. Of course I am annoyed that I now can not complete my order in the app but I drive to the Miller Place BWW to do my order in person and pay with the gift card.

When I go to swipe the gift card, it says “card read error” and to try again. Myself and the employee helping me try multiple times to no avail. It keeps saying card read error (which now has NOTHING to do with the fact that the PIN number was scratched away) So now Mike the Manager of Miller Place comes out to try and help.

He tells me there is nothing he can do and that this is definitely a bit of a situation because the PIN number is missing. He says he can’t swap it out for a new gift card and was unable to check the balance online because of the missing PIN. I ask him if he can try a different terminal. He supposedly went somewhere else to try it and comes back to tell me it still didnt work and that I should try it at the Riverhead store instead (a solid 35-40 minute drive away)

At this point Mike is thoroughly annoyed with me, does not want to further deal with the situation and makes me out to be a liar saying that he doesn’t know if I used this giftcard since purchasing it on Thursday night. And that I am in the store causing this whole scene over a gift card that I secretly knew had been used. And he has no way of proving if I used it or not. I am genuinely telling him up and down that I DID NOT USE THIS GIFTCARD and that I would not be standing here all this time WITH MY THREE YEAR OLD daughter over a gift card that had been used as if I were trying to scam them for $100

I explained the whole story with the misinformation from Thursday night and his reply was “what did the hostess look like?” When I replied that I didn’t know because it was MY DAD who got up from the table to ask, Mike shook his head and shrugged his shoulders that now I must REALLY be a liar since I couldn’t tell him what his employee looked like. Meanwhile he could look at his schedule to see who was working at that time.

I then call my dad to get the two separate credit card transactions from Thursday night along with a picture of both receipts. That from the gift card. And that from dinner. I go back in to show Mike who looks at it but then says it still doesn’t prove that I didn’t already use this gift card. He then claims he already spoke to his regional manager who told him to give me $50 worth of $5 bonus cards that can’t be used until January 1st and that this was meeting in the middle since this was my fault too (for accidentally scratching the PIN number off)

So what actually happened is the same girl who gave my dad misinformation about using the giftcard did not actually activate the giftcard correctly hence when we went to slide it through the terminal, it did not work. But instead the whole situation was turned around on me that I must have used the giftcard and then tried to go back and...

The food at least came out quick and was decent, but the service was pretty bad. Our waitress was nice, but we originally asked in a call ahead if we can have a reservation for 12. They don’t take reservations but they say that they can accommodate us when we arrive. Okay, no biggie. Upon arrival they tell us that they cannot seat us as one, because they cant move the tables. When we previously called there was zero mention of this, and they sat us at the side of the restaurant by the bar with high tables that are hard mounted into the ground. When I went to the bathroom, I had to walk through the side of the restaurant that had ground level tables that can be moved. It was practically empty. I don’t know if there is some dumb guideline a poor manager set, or just the staff being lazy, but on-top of that nonsense they sent us the check between 3 tables as one and refused to split it because “the tables we’re weird.” 2 of the 3 tables moved once immediately after ordering appetizers and asking staff, that was it. Didn’t even change the groups. Its clear that they themselves couldn’t be bothered to do the math so It ended up being done by half the people who were attending the now mess of a surprise party. If we were sat as one at least, I could look past the bill being as one. Meanwhile they couldn’t even allow for that. Pretty disappointing service, definitely not gonna plan...

Got here at 10:50 on a Monday. They advertise a 11:00 am open. I was like OK I'll wait... I see a employee come out 10:55...lock the door behind him and go to his car.... I was still like no worries. He leaves and its now 11:10 and the doors are still locked.. Umm ok not a big deal? 11:15 another employee comes out locks the door behind him...gets in his car and leaves ...really?! 11:20...door still locked as another customer comes up to the door with her kid only to take her now extremely dissapointed kid back to the car and waits..nice job BWW. 11:26 another women comes up but I'm able to save her the full trip to the door ...she thanks me and goes back to her car and leaves.

1135 the second employee comes back with food. The lady with her kid asks the employee if there open. The employee said "yeah we are supposed to be open for over a half hour I guess no one opened the door". As he said that two other employees come to the door to let him in.

Now the irony is that I parked right in front of the door... Liked literally I could take 4 steps to it...got out of my car 5 times to knock and check the door and now they show up right as he comes back. Well I waited so I might as well eat. Let's see if this location can...