Burrito Palace & Grill — Restaurant in Town of Brookhaven

I tried. I really did.

Every month or so, I return here. Why? Because at some point with the previous owners - this place was amazing, and I'm still hoping to grasp what once was. The food was always impeccably fresh AND the cook was consistent to near perfection levels.

That completely changed and it's never beem the same.

I placed my order. I got home. It's wrong. I head back, they replace it, no problem.

That was the 3rd time it's happened - that day, I wrote a whole review, but didn't have it in me to submit it. This 2 months ago.

Today, I ordered again. Was very clear with my phone order. Driving there, I was considering whether it would be wrong, but I thought - no chance. When I picked up my order, I confirmed - crispy chicken? Spicy chicken Chipotle burrito? "Yes, I'm the cook, it's correct". I also ordered 6 churros - he had me down for 1. No biggie. He made the adjustment.

I get home - order is wrong. Completely different burrito than what it on the menu. I called and he told me the menu on Google is wrong, there's a spicy chicken, crispy chicken, whatever. He also said the lady on the phone is still learning the menu. Not sure what that means when I read off every item to her. I let him know it was wrong, and they need to have current info posted. At this point, I'm not bothering anymore. Just time to move on and find another spot to spend $65 for 3...

Six months ago, I would've given Burrito Palace four stars. Their food was always good (not great but, good) and cheap, which did make it great to me for what it is, cheap & good. I've been going here for a few years whenever I've wanted a cheap taco or burrito fix. This certainly isn't low quality fast food like Taco Bell. Yet, there's also a bunch of places with much better food than Burrito Palace just outside their local area, with higher prices to match their higher quality product. I've always weighed cost & quality with convenience. The second-to-last time I visited, the guy behind the counter who I frequently saw there warned me their prices were going up. They've bumped up a dime or three here & there over the years so I didn't fully process WHY it was being mentioned this time & not before. I certainly appreciated the heads-up but, couldn't have anticipated they'd nearly double. What was once good & cheap is now priced similar to that which is served by better places with better food. If anyone's ever been to a Taco King or similar in Queens, that's on par with the quality of food you'd find here. With the availability of taco places within a few more minutes travel from Burrito Palace, it's time (for me, at least) to spend my money elsewhere since I can get much better tacos & burritos for...

Although I am normally an almond, oatmeal kind of gal, I was in the mood for something different and stopped at the Burrito Palace. I was quite happy with the service, food, portion size, and cost. I highly recommend the Burrito Palace if you are in the mood for.....well, just about anything; they have quite a variety of items and I am sure even the pickiest eater would be pleased. 11/12/17-Update, although I gave a positive review last time, I have to amend that with a bit of a disappointing situation. I was satisfied with my food but I think the customer service could have been better for the woman who ordered before me. This customer spent $34.00, asked for a sauce and they charged her $1.00. Really? You could not have given her the sauce. Her daughter asked for sauce too and the mom said "I'm not breaking a twenty, we'll share the one." Come on, Burrito Palace, would it have been horrible for you to have given her a sauce or two? We live during tough economic times and if someone is giving you their business, show some appreciation. I have to say that this totally turned me off. The woman looked at me and was like "I just spent $34.00 and they are charging me?" I agreed with her. Remember, customer service should be your...