Dunkin' — Restaurant in Town of Brookhaven

The pluses: Very clean and attentive - now the dings: this is probably a thing for the whole dunkin' chain, why do you give preference to people who put their orders in over the web - over those who are standing in front of you? I've been in this store several times and had to wait for - just coffee - while the staff completed orders made over the web - several orders getting completed - while I stood there and waited....and waited. Maybe your impressing the people ordering via the web - so they can "grab and go" - but you're making the people who take the time to come into your store feel less important. You must find a way to make the inshore customers feel more important that "virtual" customers - or I'm gonna find...

I am here almost every day..i work right near this location. I give 5 stars because normally everything is ok. But i am very upset with the crew that is on today! 7/12/17..except for the guy with the very nice eyes. One guy was very rude..the girl doesnt make anything correct. They are too busy in their conversations to get your order right. This crew should NEVER be together again!!! Messed up coffee...cold oatmeal...and after paying pushed aside instead of finishing my order!! Where are all the regular people that are usually...

Ordered a coffee with caramel and espresso they never put either in the coffee just served a black cup of coffee also ordered snackin bacon the lady took a container with bacon sitting on the counter dumped it in a bag and handed it to me old cold bacon with solidified grease all over it refused to make fresh bacon 12$ wasted I will never return to this location worst service I’ve ever received at Dunkin no customers or orders so there was no need to rush and not make the proper effort to fulfill the...