KFC — Restaurant in Town of Brookhaven

This place deserves zero stars. When I ordered an eight-piece bucket for $10, I was utterly disgusted. Three long and thick feathers were sticking out of one of the thighs, omg. That evening, I called the manager right away, and she seemed incredibly nonchalant . After putting me on hold for fifteen minutes, she eventually agreed to offer me a replacement or a $10 refund. I threw all of the chicken in the trash that night. We returned for a refund the following day, the manager, if she was actually the manager was so obnoxious . She told us that only one thigh would be replaced and not a refund. We told her that the dinner was ruined, and she said a refund would be issued for the entire meal. "Because you called corporate they can handle it" she replied. She began to argue with me about their return policy and I wasn't going to entertain such foolishness. I witnessed one of the employees putting chicken in a bucket while talking and laughing with his face almost in the bucket. The amount of germs and saliva in that customer's food is unimaginable. I just left and will never go back. No rational and sane individual would serve or consume that. This particular location at 800 Montauk Highway in Shirley, New York 11967 is a disgrace. The employees are disrespectful and dirty. They are not cleaning their poultry. I've also purchased undercooked chicken at this location. If you don't want to get food poisoning, please do...

This is the worst KFC I've been too. I have to agree with all the other negative reviews. Everytime I have ever went there, or if someone in my household didn't know any better and made the mistake of ordering from there, no matter what time of day, the chicken is never fresh. Always taste like it has been sitting under the heat lamp forever. Also, the department of health really needs to surprise visit this place to make sure they are cleaning their soda machine lines correctly, or IF AT ALL. The soda has always had a smell similar to a public bathroom. I don't know what it is, but its disgusting. Probably mold. For the prices these fast food places are charging, you would expect them to make sure the food being put out is fresh. I avoid this particular KFC and either go to a different town to find one with better management, or I swing over to Popeyes where everytime I've been there, it has...

Simply this, I went to the drive through, and ordered a #1, I asked for a breast and a drumstick and cole slaw. I took the order and headed home. I discovered two very, very small drumsticks and mashed potatoes. Not what I ordered or wanted. The trouble is, I paid almost $11.00 for two mini drumsticks. Not a happy camper. The next day I went back to the store and spoke to a manager. He couldn't care less, and questioned my honesty several times, and said that I lied. I asked why would I take the time to even come back to complain..He said that I should complain on their website, which I will do. YES, it's a minor issue, but he could have handled my complaint much better. This is the new version of customer service, and we should all complain when it's appropriate. Poor standards are everywhere, Don't allow yourself to just ignore the new...