Wendy's — Restaurant in Town of Brookhaven

Honestly, this is the closest Wendys to my house. It's only 3 minutes. I only go here once in a while, if its late and I don't want to drive to far because of the bad experiences I've had in the past. Speaking as a previous Wendys manager, the service is always terrible. Be the rude staff, not giving everything that should be given with an order (dressings, toppings, utensils, receipt, etc), getting the wrong order (on many occasions), or even staff cursing and loudly playing explicit language that you can hear it in your car. This time, I only wanted a strawberry Dave's craft lemonade and to redeem a frosty from my rewards. I pull up, and after paying the staff went to hand me a regular lemonade. I told him I ordered a strawberry one. He turned away, made my drink, handed it to me, and went on to do someone elses drink. I sat there waiting for a minute waiting for my frosty before the manager came to the window. Didn't even know what was going on. I told him I just needed my frosty. The team member had no reason to give me attitude because I asked for my correct order that I paid for. I know from experience that it is easy to take an order and talk to another customer. If he could not handle that while not giving an attitude, he should not be working...

Went to this wendy's to grab some lunch and the cashier did not know how to make change for the amount I gave him. First, if you don't know how to do simple math and make change for customers, why are you working as a cashier at a drive-thru? Second, the manager, Rochelle, began staring at me and then aggressively approached the window asking me in a loud and nasty tone if I had a problem. I told her I did not have a problem but her cashier was having a problem making change for me. Rochelle then had to help the cashier make the proper change which he then handed to me. Rochelle then yelled at me to leave the drive-thru as I was handed my bag of food. Instead of Rochelle saying to me "sorry about the confusion" she treated me like I was a criminal. Both the cashier and Rochelle are in need of some real retraining on how to do their jobs or not work at wendy's or any job dealing with money and customer...

This is how misinformed people are. They just follow the herd and the brainwashing news on the TV set. Wendy's, a major corporation has signs saying we need to follow an EXECUTIVE ORDER by the governor of NY. The executive order does not exist. The manager told me I need a mask and she pushes a box of masks in my face . I said no I dont, yes you do... no I don't. She got so mad she slammed 2 frostys on the counter so hard and was shaking grabbing a drink tray. She was shaking with anger. I told her she doesn't have to get so mad. The maskless mother and daughter in front of me also got the scolding and the box of masks pushed in their face by the manger in one hand and their bag of food in the other. They said well you just gave us our food, we are leaving..... the 12 year old daughter said bye-eeeeee flashing the...