Stella's Pizzeria 3 — Restaurant in Town of Catskill

Highly Disappointed by Inconsistent Delivery Policy and Poor Service ​I am writing this review as a long-time customer of Stella's Pizza, and unfortunately, today's interaction has guaranteed that I will not be ordering from here again. ​For months, Stella's has consistently delivered to my address in the Athens area without any issues. I even had 2 blts delivered yesterday. The drivers have been great, and the product itself has always been reliable. ​Today, however, when I called ahead to reserve a delivery for dinner, the person who answered the phone initially stated that they do not deliver this far. I explained that I have been a consistent delivery customer for several months. ​The employee then abruptly changed her story, stating that not only would there be a new $5 delivery fee, but that I was also required to give a tip. ​The issue here is not the delivery fee itself, but the unacceptable combination of a sudden, inconsistent change in policy and the demand for a mandatory gratuity. A tip is earned based on service, not required as a condition of sale, and the customer service displayed during this conversation was frankly disappointing. ​This is a failure of communication and consistency. If policies have changed, long-term customers should be notified, not told conflicting information on the spot. It's a shame that such a confusing and rude encounter has completely lost a loyal customer. ​I recommend management address these inconsistent delivery zones and communication issues...

The type of dining experience that ruins the rest of your day.

To be clear, this experience and subsequent review is based solely on the service we received from the waitress who was on shift. Another gal arrived towards the end of our time at the restaurant who seemed friendly and competent.

We entered the restaurant, asked if they were serving breakfast, the waitress said she didn’t know. After a moment she made her way to the kitchen to ask, answer was yes and we were seated.

The food came out and it was immediately clear that the order was wrong. I waited for her to come to the table but she didn’t (she was at the register eating pizza). I went to the register to tell her the omelet was supposed to have cheese, sour cream salsa, but was just cilantro and egg (shouldn’t she have noticed that before taking the plate to the table?). She said “So you just want some sour cream and salsa? Some shredded cheese?” She took my plate and returned with sour cream and salsa and some unmelted shredded cheese scattered atop the now-cold omelette. I didn’t eat it, she didn’t care, made no effort to apologize or take it off the bill. We did notice on the order ticket that it was she who had entered the order incorrectly; it was not the cook staff who was at fault in any way.

Anyways we won’t be back. I suggest the management assumes the position of a paying guest at their own restaurant, see what they think of...

Gone here a few times for a quick slice of pizza. Pizza is typical upstate pizza, not the best, but edible. Got a cheese slice today, and as I was going to eat the crust, I pulled a piece of plastic out of my mouth. Looked like the corner of the bag that their ingredients come in. I sat in the truck to eat since they were busy, so I went back in to tell them about the plastic I found in my food, and the lady at the front tried telling me it was from something from the table at one of the booths. I told her I didn’t sit at a table inside, so she went to get the cook. When he came out of the kitchen he was picking something out of his teeth with his fingernails. That was the last straw. They didn’t offer me a refund or anything to remedy the situation. Granted, mistakes happen. I work in the food service industry and have seen a lot of things, but finding large pieces of plastic in your food can be dangerous and the situation could have been handled a lot better. Please don’t blame your mistakes on...