McDonald's — Restaurant in Town of Cheektowaga

Staff tonight was completely incompetent. Ordered the mafia box burgers cheese and onion only the burgers had everything on it and the fries were cold. Also had a large double quarter pounder with cheese and onion ONLY meal large with sprite burger again had everything on it plus the fries were cold and a medium instead of large. Had a large filet o fish with fries and a coke same thing cold fries and they were medium. We also got a large ice water extra ice this was also messed up because it was soda water. When we first ordered the drive through lady didn't give us a total tell us to pull up, we get to the window and she's chatting with a coworker cussing and just paying us no attention still never gave us our total or a receipt. We pull up get our food and the girls at this window doesn't even know what we ordered so i told her it was the mafia box she cuts me off and says o with the 3 dribks. Thinking she realized the order i said yes she gives us the box and the drinks nothing else so i now have to tell her i had the burger and fish. She gives us our food and i pull away to check it, as stated above everything was wrong. I go back to the drive through and let them know the problems at this point i only realized the burgers the water, and the 2 fries in the box. I pull to the first window after waiting at the speaker to respond to what I've told her in utter silence after a minute and now have to wait 20 minutes when there were only 2 cars head of me. At this point same drive through girl is on her phone on video chat and the line behind me is filling up she then finally takes care of the payment for the guy ahead of me and he pulls up. As I'm talking to he I let her know something might be wrong with the water dispenser and she says it's definitely soda water then tells me I have to give her ALL of the food that was messed up back because "they need it to put towards their waste tally" that's a major OSHA violation because she could have given contaminated food to another customer i could have been sick or bit the burgers. So then I pull up to the next window and realize my other 2 fries are medium not large. I get the 2 medium fries for the box and let her know about the 2 other fries and I have to explain it 3 times about the fries before she gets me the largest this girl doesn't take my messed up fries though which is odd since the other girl did. We get our new food and water and leave everything was correct, or so I thought. Turns out once again we were given soda water. HOW DO YOU MESS UP WATER TWICE!!! I've been coming to this mcdonald's all year since it's close to where I work and I have NEVER had this experience. The girl the was working the drive through pay window was white heavier set with tattoos on her arms and wrists. The girl she was chatting and cussing with infront of customer was white standard build with dyed red in her hair. The other girl at the second wind was African American long black to blonde braids. I've had my order messed up at this place a few times over the year but they never took the food back for one and for two they have never messed up this bad or...

Absolutely unprofessional (not that I expected much anyways), I usually have a great experience here. Everyone was miserable and didn't speak or respond to anything that was said, from taking the order all the way to getting the food. Had to wait over 20 minutes for a Caramel Frappe after being told the machine "was down." So I had to wait (which I didn't mind at all cause I understand) but instead of asking me if I wanted something else or just offering to refund the drink back wasn't even a thought on their pea sized brains. I sat patiently waiting in front of the drive thru line, and luckily, all my kids were in the car, or else they would've got their food freezing because obviously I got all the food and the thought of the simple frozen drink or accommodating me with something else was way above their pay grade or even comprehension level. I wouldn't have minded taking a soft drink or anything else in place of the $5 drink. Of course, the kids are getting restless, and I was giving them the benefit of the doubt since they were the ones who told me to pull up and wait for them to bring me my drink in the first place. Absolutely forgot about me and I even seen a girl walk out with a caramel frappe in her hands so at this point I knew they just blatantly forgot about me and ignored me. But me being a nice and patient guy I just stayed where they told me to. Total of 35 minutes waiting...

I don't typically eat fast food, but I was in a hurry and needed to eat something, so I decided to make a quick stop at McDonald's. I went through the drive-through and just ordered a cheeseburger. There were 4 cars in front of me after I ordered. 10 minutes later I still had not moved up to the pay window. I pulled out of line, parked , and went inside. There were several customers standing around waiting for food (they were not in line). After i got the attention of one of the employees, I asked if I could have the cheeseburger that I ordered 10 minutes ago. She asked another employee, who responded "he didn't pay for it yet." I said, "I know, I would like to pay for it and go." Both employees ignored me. I asked again if I could pay for my order, get my cheeseburger and go. No response from either employee. Meanwhile, I noticed that 2 of the cars that were in front of me had finally gone through. After being ignored...