Pizza Hut — Restaurant in Town of Cheektowaga

I ordered 2 heart shaped pizzas for Valentine's Day. It was getting a little later in the day than I expected to order so I called. They barely spoke English, now I understand why they want everything done online. And honestly that's completely okay, as long as I can actually put an order in. But they couldn't even understand what I was saying when I was telling them. I just wanted two heart-shap pizzas to be picked up.

I picked up the two heart-shaped pizzas brought them home. They honestly looked so delicious. I had them well done and they were perfectly well done except for when my daughter was chewing. Her pizza and a huge hair was melted inside the cheese and the dough that she ended up choking on and throwing up.

I work in hospitality and I completely understand things happen. But there should be no reason that a hair should ever be in your food. I can actually even understand if it was on top things happen, but the fact that it was actually melted in is completely disgusting. That's what they make hair nets for.

By that point I was already annoyed. So I didn't even bother calling and complaining.

I feel like they do have good food it's just so gross when things like this happen especially to a...

Do not eat here! There are plenty of pizza places that are cleaner with better customer service! I placed an order for pickup and it wasn't ready when I got there. The kitchen area was very messy, noone was wearing gloves or hairnets. I ate 1 piece of pizza and it was undercooked but fine otherwise. Then I bit into the 2nd piece and found a piece of hair. Then I looked over the rest of the pizza and found another hair. I called the restaurant for a refund and was told I had to call customer service. Called customer service and was told the only way to submit this type of complaint was on their website. So I did that and received an email that someone would reach out within 3 days but I never heard from anyone. So I sent another email and they still didn't respond. I called the store again and was told I'd receive a call back but didnt. It has now been over a month with no resolution. They clearly don't care about their customers and this location should be investigated because of how...

Their call center that takes the orders is terrible. Customer service is piss poor in that department. “We only take orders. We cannot make changes.” Is dumbest thing I’ve ever heard. But I accepted it & chose to add to my order, they then decided to transfer me 1,000,000x to the direct store—who wasn’t answering btw, & finally I just asked for a supervisor. Who never came to the phone. Just ridiculous. Next time, I’ll just choose Dominos & save myself the headache. I spent all that time playing with them while I’m on the clock myself, just trying to get a lunch. Tomatoes-Tomatoes-Tomatoes. I DO NOT Recommend ordering...