Taco Bell — Restaurant in Town of Cheektowaga

By far the craziest thing I've ever experienced getting fast food before. I'll be calling corporate first thing in the morning. Ordered 30 dollars of food on the app. Gp to pick it up. All items jammed in one bag. Food spilled in the bag. We get home to realize they forgot two items. I call them and the employee tells me to bring my receipt and they'll replace the whole order. I said that was unnecessary but very kind. I specifically asked if i should bring all the food and the girl said no. I arrive back just for the manager to start cussing at me and not only didn't replace my food, which was unnecessary but what I was told, but also refused to replace the two missing items. He also cussed at me leaving the store cause I made it obvious that I was upset. I couldn't believe how the "manager" acted. The girl who answered the phone in the first place stood there silent refusing to tell the manager that she told me not to bring the food back. Honestly, all the staff were super ignorant and the food we did recieve was wrong. Typing out words can, in no way, express how disgusting and unprofessional this location acts. It was wild to see such ignorance over THEIR OWN FOUR...

Went here last night, put in an app order about 10 minutes before coming sat in line for about 10 minutes finally getting to the speaker i told them i was there for a pick up order took another 10 minutes for the car infront of me to get their stuff got to the window the girl asked me to confirm my name so i did she closed the window then kept staring back at me for about 5 minutes then told me to take a parking spot and she’d bring my order out so i took a parking spot and waited for about 15-20 minutes waiting for her to come out as i watched others in the drive thru getting there food and leaving. i got home started to eat my crunch wrap and noticed a terrible taste from it so i sniffed it and had my husband take a whiff as well we’ve determined that it may have been some form of bleach or cleaning product. it was just a down right...

The staff here is awful. I am not one to do reviews, but this Taco Bell has the worst service around Cheektowaga. It’s ran by a bunch of rude teenagers. I did not see one adult the time I was inside. They forgot half of our items, were a family of 6, and I walked in to get those missing items. The response was “that’s not our problem”. I shook it off and went to the Taco Bell on union. My mother had a similar experience at this Taco Bell as well. They told her to park in the parking lot and wait for her food because she had a big order. She waited 45 minutes thinking they were making it. When she finally decided to walk inside they told her they hadn’t started it yet. She said when she walked in they were just talking and sitting on their phones. If you ever have that Taco Bell craving STAY AWAY FROM...