Tony's Pizza — Restaurant in Town of Cheektowaga

My husband and I have ordered from Tony's for OVER 50 years when it started on Cleveland Dr. Always consistent and happy with food and service. However, tonight my husband ordered a pizza sub (which for over 50 years was a toasted sub roll with sauce, cheese and pepperoni). My husband had a coupon and the correct/exact cash on hand. The girl behind the counter said, "That will be 13.50 + tax. $13.50??? For a pizza sub?? That, in itself, is ridiculous! When my husband pointed out to the girl behind the counter (using a menu there AND the menu online) that the price listed was $12.50, she responded the extra dollar was for the pepperoni. WHAT??! Since when is a pizza sub only sauce and cheese? My husband complained that you can't charge more than what's listed on the menu. She said that what her boss told her to charge. Huh?? Even though it's only a dollar, it's the principle. Who owns Tony's on Harlem now? If it's the sons or grandsons of the "original" Tony, they certainly don't have his business acumen. If I order a chicken parm sub, will I be charged extra for the cheese? A Tony's pizza sub has ALWAYS been toasted sub roll, sauce, cheese AND pepperoni. Charging extra for pepperoni is nickel and diming your customers. I suggest the current owner re-read all the 1-star reviews here and start having a serious talk with his staff about consistency, accuracy, and not charging more than what their menu states. I don't know if they're desperate for workers but they're not hiring quality employees. We WERE...

Tony's has been my go to pizza joint for 15 years but lately the pizza has been wildly inconsistent in quality. The first time I had a problem was a few weeks ago and there was little to no sauce on the pizza and the crust was paper thin..I let it slide. However, last week I ordered again and AGAIN little to no sauce on the pizza but at least the crust was back to normal but I did call to complain and what an ordeal.. I had to explain myself twice to get the point across that there was no sauce on the pizza, it's as if they couldn't understand the concept of what I was telling them. But to their credit they remade the pizza and delivered it..HERE'S THE KICKER, the remade pizza they delivered was a disaster as well, still barely any sauce and I don't know what they did to the crust but it was borderline deep dish and Tony's isn't known for thick crust. It's really a shame, this place has typically had some of the best pizza around but after 3 failed pizzas in addition to constantly increasing prices, I can't trust them anymore. Time to look for a new...

This is the second time I've ordered a #5 party pack and both times it was put in as a large with a bucket of wings. Not sure if it's the associate or your website not matching with your register. When I mentioned it all I got in response was well that's whatit was put in as. Beginning to see why none of the kids at Cleveland hill recommend working here to anyone if this is the way customers are treated. I was given a 10% discount for having to wait for a burnt sheet pizza with pepperoni so burnt and black it crumbles.

Moved here in 2008 and have ordered from here off an on. For the first 6 years this place was the only place we ordered from and recommended to everyone. Now it's a hit or miss with the quality and taste of the pizza anymore. Sometimes it tastes to sour or sweet and makes everyone's stomach hurt and other times it tastes fine...