Bruegger's Bagels — Restaurant in Town of Colonie

I stayed off of Wolfe Rd in Albany, NY and was excited about getting some Brueggers bagels! I used to live down the road from a Brueggers and it was one of my favorite places for breakfast. I was greatly disappointed with the experience. It took almost 25 minutes to get a breakfast sandwich and a cream cheese bagel (and there was a very short line). The staff was arguing and SWEARING at each other the whole time. One of the employees was talking about quitting the whole time I was in the restaurant. I received a bacon egg and cheese, without the egg and had to get it fixed. The food prep area was littered with food and the trays that they heat food up on were completely covered in burnt cheese and other misc. food. A large majority of the bagel baskets were empty and one of the employees was complaining that they had one person willing to bake and that person was leaving at 11:00 AM. The coffee area (where you add cream and milk) was filthy. The cream and milk were empty and there was a buildup of crusty looking milk drips on the side of the cream container. Overall… the service was poor, the place was a mess, and it was not a pleasant experience. The bagel sandwiches that I did receive were sloppy, but they did taste ok. I unfortunately cannot recommend this location. It has potential… it just needs to make major improvements to reach the...

2 for 2 fails at this location. I ordered 2 sandwiches and was charged appropriately for the extra meat and egg. Ham, egg, swiss. I waited for number on receipt to be called, never happened. After 5 people who came in after me picked up their orders, I went to cashier to inquire about my order. The maker said he already made them and they were picked up. Not by me, they were not. Then total confusion. Had to repeat what each sandwich was to have on it, and then again while they were actually making them. Seriously. Then one maker questioned the extra meat. I was charged extra for the extra meat, right on the receipt she was holding. I made a suggestion that they use the receipt number to announce the order completion and they said they do not do that, they call out the sandwich. Well, obviously more than one customer can order ham and swiss which is how they called it out. They did make my order to perfection...

This place was filthy. Napkins tossed everywhere, tables covered in crumbs and food debris on top of the seats, all over the floors, and windowsills. Fingerprints all over the glass windows, the bathroom was atrocious and obviously had not been cleaned in weeks. The sink alone was filthy (gray film in the basin 🤮). Bagel alone was good. I ordered the avocado bacon and sun dried tomato egg white sandwich. The “sun dried tomato” spread tasted like pizza sauce. The avocado was unnaturally bright green. My daughter complained that her plain cream cheese (in her bagel) tasted weird. Will never return and would not recommend to anyone. I can’t believe the Dept of Health hasn’t cited this location. Husband enjoyed his breakfast sandwich with no complaint....