Five Guys — Restaurant in Town of Colonie

As a tourist I never thought that I would be sharing this type of experience. Today, I was verbally abused, and I felt discriminated against in a way I´ve never experienced before.

I was mistakenly charged twice for a burger and fríes. I brought this up and was met with nothing but less than helpful employees and a profoundly rude manager. As is to be expected, the clerk couldn´t refund one of the charges, so the manager was called over. He then blamed me for the duplicate charge for some reason.

I went to show him proof I was charged twice, and when he saw that it was in a different language, he went over to another employee who ¨spoke the same language¨ as myself. He then screamed at me from the other side of the (completely packed) restaurant for me to come over to them. He made a huge scene out of the ordeal, which was very embarrassing.

When the employee confirmed that I was in fact charged twice, nothing was done about it. I didn´t want to press the issue any further for fear of the managers verbal abuse and dramaticization of the issue. At the end of the day, I was sent on my way after paying over $20 for a single burger and...

My first time here it was Sunday the 7th of June probably around 11: 30 A.M. I worried because I thought how good is the place if nobody is parked in the parking lot there were no cars there . No people going in ,no one sitting at the tables outside ,thought well I'll try this place see what it's like . I got the hot dog with what I wanted on it we already got our beverages next door at Starbucks . my friend liked their burger very much and I enjoyed mine it was cooked perfectly it wasn't raw inside it wasn't burnt sometimes when you tell people please make it well-done but don't burn it , it's always burnt but they listened at Five Guys & I definitely will come back it was enjoyable I couldn't finish the whole sandwich , could only eat a little bit of food at a time and it was great so I'll be back . they were warm & friendly & clean . we came back probably an hour later and the place was packed , people sitting at the picnic tables that tells you everything if it's good you're going to see cars in the lot...

I went to the register to order, we were there for less than ten seconds before a female employee yelled to him from the grill "how many patties?" We hadn't even had a chance to tell him what we wanted. I had my 12 year old with me and she was a little shy about ordering so the cashier had trouble hearing her. I told her to speak up and as she went to repeat herself the girl from the grill quickly paced over to us, right past the cashier, and looked my seventh grader square in the eye and barked "HOW MANY PATTIES FOR YOUR ORDER" It threw my daughter off so she didn't finish her sentence and the girl from the grill said "IMMA JUST GO BACK HERE" I started to tell the cashier my order again when she screamed at us from the grill again "HOW MANY PATTIES" So I said ZERO and walked out. Will never come back. That girl is extremely rude and unprofessional and has no business addressing my kid that way. Hire...