Tim Hortons — Restaurant in Town of Concord

The drive-through wait time is absolutely horrible! The most I have waited was just short of 20 minutes. Then when you get up to order they’re out of every doughnut I’ve always selected. Including vanilla dip, vanilla cream, and chocolate dip! Never fails 3 days in a row and not to mention my coffee I get 3 cream has tastes extremely watered down but with a kick kinda like it was filled while it was in mid brew. I’ve also tried to order the potato wedges in place of the doughnuts they were out of and surprise they were out of those also. At first I thought maybe it was just the time of day then having 3 days in a row the same I realized it is not. I love Tim Hortons but honestly this one is a hit or miss. So to me if you have 15-20 min worth of your time to wait on a coffee in the drive threw then you will be good. I understand running out of things happens but it’s been a Major reoccurring thing and most of the staff at the window is not apologetic one bit and pretty rude about it so I just decided that no matter how excited I am about the role the rim to win I’m giving up for a while till maybe they get their stuff together. This is not something new either because I live in the area and it’s been like this for the last few years that I can remember but only...

You would think waiting twenty minutes in the drive-thru with only four cars ahead of you would mean the workers are being meticulous, carefully preparing the orders to please their customers who ultimately pay their wages. Unfortunately, that couldn't be further from the truth and it happens every single day. The reality is, after 11am the drive-thru times are not recorded, thus the competition for the fastest time among the other locations stops and the service takes a steep dive as a consequence. If you don't believe me just go into the store at 10:55 and observe so you can see it for yourself. At 11:00am sharp, the "managers" and supervisors will immediately walk to the office in the back and have a seat (virtually for the rest of their shift) leaving only the kids to work the floor who honestly couldn't care less, they work so they can get paid then go home, they don't work to work. The managers will complain to the worker when they see one not doing his or her job right (if they are even paying attention) but the poor kid turns around and sees the bosses sitting on their butts, it's not very motivating. That's the culture of the Springville store in particular, not all locations.

The picture I provided is of the two donuts I waited fifteen...

Response to this review is generic and useless. Absolutely horrible. Morning shift Wednesday June 7th 2023, asked for a French vanilla cappuccino with a shot of expresso and a little bit of milk, got this. Not even cappuccino. No French vanilla. Plain coffee. Also ordered a 3x3 ice coffee that was NOT right at all. No idea what they did. I was extra nice, extra polite, no reason for this. Horrible horrible experience and a rip off. (Not to mention it's absolutely disgusting in there🤢🗑️🗑️🤢) I paid for something I DID NOT get and I paid Quite a bit extra. This is a bad run Bad extension of the business. UPDATE- The response posted to this review is generic, nothing was resolved nor "made right". The number was called. The complaint was filed. That's it. Again, horrible experience here every time we go here. Over and over. Highly suggest another location for your coffee, donuts, or whatever else...