Burger King — Restaurant in Town of De Witt

Had lunch at this new location for the first time today on my way to shop at Trader Joe's. I used the drive-thru to order a small Whopper meal. The small fries were unusually small, but warm and fresh. The Whopper was as ordered, no tomato, extra pickles. The burger was fine. However, I still believe the best location to eat a Whopper in Syracuse is across the street from Wegmans Fairmount. UPDATE-1: On my second visit, I made the mistake of going inside to eat. At first, I tried to use the kiosk to order my meal. The directions were cumbersome and difficult to understand. It took over 5 minutes to get my order correct and then it wouldn't tell me how to pay. I started over again, this time it went faster, but in the end I had the same problem of not being able to find a way to submit the order and pay. No one came near me during this process so I called out to someone for help. They told me they could take my order at the register. That went fine, but then there was a long wait. I saw the person at the assembly station put my sandwich together. I could tell that he did a good job, no tomato, extra pickles. The sandwich went in a hopper where someone else was supposed to put it on a tray along with some fries to complete my order. However, they were in a bit of a crisis. There was a long line of drive-thru customers with many backed up orders visible on the overhead digital board. In addition, a nearby Burger King had run out of french fry cups and diet cola syrup. The crew were busy bringing these supplies up to the main counter. In the meantime my lunch sat in the out bin. After providing the supplies requested, the manager came over with my burger and apologized for the delay, she also asked one of her staff to bring me a small order of fresh fries. The whole process took over 20 minutes. By the time I sat down the burger was no longer hot but still tasted good. In the future I will probably stick to...

used to be fantastic when it first opened, but recently been going downhill, yesterday on Sunday April 14th, was in line for almost 30 minutes during my lunch break, the young lady working the window finally comes back after around 15 minutes after half of the line leaves because they’ve been waiting for so long, now i’m at the window after ordering a whopper junior with fries, i pay and get my change, the lady walks away again and this other guy hands me a bag with 2 buffalo wraps and quickly walks away before i could say this is not my order, then the young lady comes back and gives me MY order without even recognizing that they just gave me 2 free wraps. I don’t know what happned to this location where such chaos could take place but they need to get their sunday crew back in check because there’s no reason for half of your line to leave after ordering becuase the person working window is just that neglectful . now the person on the receipt “Brian” i believe is the one who took my order, he’s not even the problem whoever the young lady was taking 15 minute breaks or whatever in the back is the one who needs to be put in check, not to mention the quality of the wraps that i didn’t even order is terrible. what a terrible experience, because of this i aswell only had 5 minutes to eat the underwhelming product before i had to go back into work....

Worst experience I have ever had an any fast food restaurant . Was excited to see cini minis are back, drove all the way here and ordered a meal along with them, didn’t get them. Fine okay I immediately pulled back around and very politely asked if I can have them since I did not , she says absolutely so I pull up and the girl at the window was NASTY I’m talking nasty nasty trying to accuse me of lying, acting like this is coming out of her paycheck. I went to hand her the exact bag I had JUST left the drive thru with and she says to her manager who was very happily handing them to me without issue, “well they’re probably not in there anymore but they were” bc she knew she was dead wrong. Such an unnecessary interaction, she did not even need to be involved. A joke of a place , don’t know why I expected any different....