Dunkin' — Restaurant in Town of De Witt

I visited the Dunkin Donuts (#331771) located at 4 Chevy Drive in East Syracuse, NY on 11/18/2024. I have frequented this location often in the past as it is close to my office. The service and accuracy of the food has always been a 50/50 shot that you would wind up satisfied following your visit. On 11/18/2024, I went through the drive thru and ordered my iced latte with oak milk, a drink that I frequently order. I paid at the window and was handed a beverage that did not visually appear to be what I typically receive. I questioned the drink and was told that this location was out of oak milk so they substituted almond milk (without asking me). I declined the substitution and requested a refund. I was told that the manager was not available to give a refund. An employee wrote on the back of my receipt for me to come back the following day to receive the same beverage. I called the next morning to speak with the manager to request a refund but no one answered the phone. I called again in the afternoon and no one answered. I called a few days later and a few days after that, and I called today and no one answered the phone. I called several extensions at the Wolak Group and no one answered as...

Doughnuts are $1.79 each now. The crew is light, as in not enough employees. Very friendly employees and great service. The Drive thru will take longer depending on the volume of business at any moment. The place is clean. Wasn't very busy on the last visit there. And one item that I did observe the new employee was literally training herself. Not any help from the other staff. I feel that personally, every employee who starts should be fully trained before being allowed to wait on customers. Nevertheless, the new employee made my coffee on her own and it was delicious 😋. And the new employee had a most pleasant smile and excellent personality. That's why I'll go back. Oh, prices are very high, so bring extra cash, tip the employees who wait on you. But never flip out on them. Solid and great place, 5 stars...

Ive been going to this location for yrs. And other locations, eveyone that I go to i ALWAYS get 1 yes 1 donut hole for my dog, they have nvr charged me, when i went through the DT the other day, the older woman, whom does an amazing job, gave me a donut hole for my dog, the manager( I assume) yells at her in front of me and says, STOP GIVING AWAY FREE STUFF! I felt horrible for her and asured her she was great! He however, should ashamed of yourself. I was a manager for fast food for 6 yrs, and NVR EVER would talk to my crew in that manner let alone in front of customer. And when did a donut hole break the bank? I would have more then happy to pay for. He needs to chill out. Calling corporate. To the woman: KEEP SMILING! YOUR...