Moe's Southwest Grill — Restaurant in Town of De Witt

I'm just gonna say a couple of things.. This happen about a couple days ago I would like to say, but regardless, For a place that values "hospitality" but the distract manager is full on making another possible new hire feel bad and put through all the effort to make a scene in the restaurant all because she got offended over the poor girl calling her sweetheart said enough about this place... I never have rolled my eyes more to hear that. Restaurants will act high and mighty about hospitality and promote it but will treat their staff or possible staff like garbage .

Very unfortunate I had to be in that booth behind that and having to hear the distract manager be condescending with this young lady all because she felt some type of way when the young lady was trying to be nice, by the tone and smile you can see her intent clearly and the distract manager comes back all snippy to her same booth to boast about how she owns 12 stores and she doesn't need someone like her calling her sweetheart and that she has a name, and if any of you were seeing this situation, You'd possibly be, bewildered too.

Shame on yall. Sucks that you guys have good food, but it's clear your distract manager does not care for other people or has the empathy trait, so good luck. I hope that poor girl gets a job elsewhere.

I am 50 years old and not once when a young person called me sweetheart who clearly has worked in food service prior, they don't mean anything bad by it, If you all are super controlling about basic kindness. I can only imagine how you treat your workers in...

Terrible experience and I do not recommend doing an online or door dash order from this location.

We did a mobile order and showed up at the time that it was supposed to be ready. Asked for the order, cashier said she’d check on it. Waited 15 minutes. Went up to check on order and she asked the kid on the line about the order. He was just standing there not helping any customer or making anything and he said “no I haven’t started it.” Then did nothing, just stood there. 5 more minutes passed. We decided since so many people had made it through line we might as well get in line. They still hadn’t started the order so when it came our turn we asked for a refund. 30 minutes had elapsed since we arrived. Two managers came from the back once we asked for a refund, and they “tried” to help with the mobile orders that had severely backed up. The general manager was trying to figure out the system to give us a refund, by time she gave up, our food was ready and handed to us without the queso we ordered and no apology. The manager gave us her word that she would refund us and figure it out and that we could leave. We took her name and a written note that she would refund us. We did receive a refund. Food was subpar and not worth the 45 minute wait. Will not...

Fairly good after spicing it up once I got home. Salsa was completely bland and underwhelming. Coming from Colorado where Mexican food is thriving, this is slightly expected. The beans didn't have much flavor either. The staff was nice enough and the manager did a good job with me as it was my first time. The crunch wrap item was grilled well and kind of saved it overall. I really enjoyed their chips which tasted fresh and made in house, but the salsa could really have used some more garlic and lime at the very least - this may just be a restaurant safety net? It could have been worse. On Mondays you get a free drink with a burrito purchase, which was nice. The booth we sat at was clean as were the bathrooms. The music selection seemed personal to one person and not aimed at entertaining a larger audience, which I feel if changed thoughtfully would enhance the atmosphere and the dynamic between the staff, who didn't seem so happy to be there. Anyway, strange background aside, we were pretty happy with the results. Try a little of their Chipotle sauce next time, it...