Shake Shack Dewitt — Restaurant in Town of De Witt

This place may improve when the novelty wears off and the traffic slows. However, during the second week after their opening, there was a very, very slow moving line to reach a kiosk to place your order. Of the four kiosk available, two of them said they were "on a break". In other words, they were either out of order or the management couldn't handle the flow of orders unless they limited the number of functioning kiosks to two. From the time I joined the line, it took 32 minutes to place my order. This was not due to a long line, but rather to an incredibly slow line. Instructions on the screen were not clear. You do have an option to customize your burger, and I chose to omit the tomato slice. However, I had to call for help to find out how to pay because there are no instructions. The first employee didn't know how. The second was impatient and rude, but he told me to press the bag icon on the screen. One might think the bag icon was a means for indicating you wanted your food to go, whereas I was eating in. So, maybe I wouldn't have had to ask for help if the screen displayed a food tray icon. After you press the bag icon, you are prompted to enter your name, select a table identification sign from the pile next to the kiosk, enter that number, and only then are you instructed to scan your charge card. Although there are no instructions posted that I saw, if you bring cash, you can walk by the kiosks to a cash register and place an order with an employee. While I was there, no one was standing at the register. After you finally place your order, you take the table identification sign with you and find a seat if you can. The wait for the food was 11 min. So, the most important question is was the food worth the total wait of 43 minutes. I'm sorry to say that it was not. The strawberry milkshake was ordinary, which is surprising considering the name of the place is Shake Shack. If you want a really good strawberry shake with small chunks of real strawberries in it, go to Five Guys. The burger was well beyond juicy, it was greasy. If you want a tasty burger that's not greasy, go to Burger King where they use a flame grill and most of the grease falls through the grill grate to produce smoke that flavors the burger. All in all, I don't think...

I was excited to try out the new shake shack today for the first time as I visited several other locations throughout the country. Most of the employees that work there were super nice and accommodating asking if they could get us anything and apologizing for the long wait. However, once I receive my food, I headed towards the parking lot to find a car Illegally parked behind me for several minutes. Another car politely honked to signal to this car that they would need to move so that they could maneuver the parking lot safely when the driver of the illegally parked car began screaming and cursing out the driver of the car that honked. When I honked too to signal that I also needed to leave, she began cursing at me too. It turns out she was dropping someone off that was starting their 5 PM shift, so it’s understandable why she illegally parked because she was just dropping someone off. However, then the driver, began telling her friend who works at Shake Shack, “ I hope you have a good shift and this is why people spitt in peoples food!” Which I thought was inappropriate and made her friend who she was dropping off for work and herself look bad and me hesitant to return to...

I have been twice. Once for free because I was invited. Once on my own will.

Both times extremely long wait, and it costs more for less than you get down the road.

However the first time they messed my order up and nearly refused to fix it. I never even left the building. They forgot to make them doubles and somehow it was my fault.

Second time I order 2 shakes, and 2 smokestacks. They had 1 kiosk open, even with a incredibly long line. Opened a second when the place was near dead empty. Then I see tens of people after me get their smokestacks and shakes until I finally get mine. Why did those people that ordered far after me get their identical burger first? Even worse was a fry fell off the tray, and the lady with her gloves literally put the fry in her mouth. Way to be sanitary.

Already a let down their fries are flaky and undercooked. A let down it costs 30-40% more than a burger place down the road. Now you make us artificially wait for no reason and the employees think it is okay to just eat with gloves...