Kookalaroc's Bar and Grill — Restaurant in Town of Dix

Can you give a place less than one star? We went here back during the pandemic and had a nice time BUT I wouldn’t recommend this place if you plan on eating in a timely manor (anything less than 2 hours wait time). I felt really bad for our waitress. She was completely stretched thin (and that is on the establishment and the manager). We ordered our food when we ordered our drinks, which was a while after we had arrived. We waited for our drinks -including water- on their full sun patio in the heat. They were very accommodating for our dog and brought him a dish as well. We received our appetizers and continued to wait for our entrees. Our waitress did make an effort to get us more drinks while waiting for our food— but it took entirely too long. We had been at the restaurant for 2 hours at this point. We had no update on our food— again we aren’t blaming the waitress— she was incredibly over-worked. We decided that it would be best for us to pay for what we had leave. I talked to the waitress and she claimed that our food was on its way out and she just “needed to plate it for us”, but I could tell it wasn’t going to be ready anytime soon. We insisted that we settle our tab and leave. Things only got worse from there. The manager came out and also claimed that our food was ready for us and had only been in the system for 25 minutes. That is a lie because it had been at least an hour since we had arrived and we ordered our drinks and our entrees at the same time. The manager was incredibly rude and confrontational which was startling because we just wanted to pay for what we had and leave. Ultimately we paid for our food and got it for take out and tipped our waitress because it wasn’t her fault. We waited for our take out I am not sure how long but based on how long it took for us to get the take out food, how long it had been since they claimed it was ready and just needed plated, and how hot our food was when it came out we don’t think the food was ready when they claimed it was ready. I feel terrible for the waitstaff. The manager should have been helping wait the tables or they should have been turning people around at the door....

We stopped in on July 4, 2021 to have dinner. We were on vacation and it was a quick choice to stop here. Went to the hostess stand and they said all of the tables were full (4 were open, 2 got seated right after we asked and 2 stayed open the entire night, one for servers to "hang out"). So we sat at the bar and thought we'd have a nice dinner there. We waited quite some time before being greeted and upon being greeted, the bartender seemed almost insulted that we asked for menus to have dinner. The menu was very small with some very limited options (possibly due to pandemic). We placed our order. Two appetizers and two meals. My wife ordered boneless wings and assumed there would be hot sauce on them......after recognizing there wasn't, she ordered a sauce on the side. We then were told they couldn't make her cheesesteak because they didn't have steak to do so. So she ordered something else, a fried fish sandwich. The bartender seemed irritated we were even there and took forever to refill a simple soda....it was not a packed bar mind you. We waited 45 minutes for our appetizers. I asked the bartender where the food was and she said the kitchen is busy. She didn't bother checking on our food and was more concerned with cleaning up to finish the night. Alas, our food finally showed up with our appetizers at the same time. But no fish sandwich. We were told since it was ordered after the other food (a whole two minutes) that it would be out later. 10 minutes later a fish sandwich showed up. A couple then came to eat and were told the tables were booked by the hostess (we could see several open tables). They sat at the bar asked for menus and were told the kitchen was closed.....it was at least 15 minutes before closing time. We told them we should have warned them to leave before they even ordered drinks and felt bad. We packed up the fish sandwich and left. Never will be back again. Terrible service with very average food. Save yourself the time and go...

Omg!!!! Tomatoes in my $17.00 bowl of lettuce were flavorless and mushy, but complimented the stale croutons. The 4 pieces of pickled onions that I found lurking in the bottom of the bowl were the same. The $10.50 boneless chicken "wings" were chicken nugget-sized and also very hard. The fries were $2.50, served in a tiny little metal basket containing, maybe, 20 fries. The two $11.00 personal pizzas for 2 of my kids were 5 inch, tasteless, cardboard discs with sauce on them. My grandson's burger was delicious...as it should have been since we waited while they captured, kulled, and processed the beef before cooking it. Yes, our wait was excessive. 45 minutes. Why am I fuming??? Because after a ridiculously long wait time, horrible service, an apathetic wait staff, refusal after 3 requests to speak to the manager, we got our bill with a mandatory 18% gratuity. We were furious. She said it was on the menu that a "party over 6" was "policy"to require the 18%... On their web page is a copy of their menu...and nowhere on it, nor on the ones we were handed did we see or notice such a declaration. I cannot express how angry and impotent I was left feeling. To pay the $93 for shiy pizza for children, and $20 for a bowl of lettuce was insult enough but too not be able to aire our grievance and then, be forced to pay an additional $20 for shiy service??? I'm more than ticked!!! I am looking for the owner's name so I can personally thank him for a perfectly awful...