Wendy's — Restaurant in Town of East Greenbush

Now, I will preface this by saying that Wendys is typically our fav go to burger joint (my younger brother and I have lived at a nearby apt complex for the past three years and eat here roughly once every couple of weeks). In that ENTIRE time it's actually easier to talk about times we HAVEN'T had an issue than times we had.

For the longest time, they'd never give your straws through the drive thru (which is a big issue considering you're trying to drink while you drive or get home, and find there's no straw). They finally fixed that. This locations two biggest problems are how slow they are and how often they make mistakes (and again, we've lived here 3 years and it's never improved).

I've been here to eat or pick up food at just about every normal time (So both rush and none rush), and it's just slow both in taking orders and getting your food. There's only one register out front when most Wendys have two. They actually closed their restaurant portion for a while for a renovation about a year back, part of which was putting a soda machine in the customer section. So I'm really flabbergasted why they didn't take the soda machine out of the counter and put in a second register at that time.

But my main complaint is order inaccuracy. Quoted one price at order box but another price is one receipt. Missing food. Extra food. Or not listening to a simple request (part of my standard order is a double or triple burger plain, which means bun, patties, cheese, ketchup, since I have a semi pick eater) or being rude about it (I once asked if they could put onion on a chicken sandwich and the person replied just "NO" in the most obvious f-you voice). I'll give two example incidents:

-most recent trip my actual order was GASP accurate for once, but I sat for the longest time at the window. My order is usually packed in three bags and can see them on the counter, but person manning window isn't handing them over, isn't explaining what hold up is, isn't even facing me. Finally s fourth bag arrives and I'm given the food, so either they're packing different or something is wrong. But since there was a line behind me I was polite and went home, to find I had an extra 4 nuggets and extra THREE large fries

-worst: from joining drive thru line to getting food took 35min, on a non rush time to boot. When finally handed food it's only two bags and rather empty, so checking I discover a third of my other is missing and I CANNOT get the window person attention (honking, knocking on window, polite shouting, waving arms. It took another worker walking past to point it out). I show them what's missing and offer to pull forward so I'm not holding up line. A third person finally walks out with my food, and I ask them if they're ok waiting while I check, which they were, and I was STILL missing food, which I showed them. When I got back to apt I was able to fully check: picky eater order had not been made correctly, chicken sandwich patty was thin and hard, missing a chili, extra chicken tenders, and everything was lukewarm at best

In conclusion: I'd recommend going to the Wendys across from Hudson Valley Community College a few miles away. I've never had any food issues and they're always fast despite how busy they can get (I just don't make it there as often because of traffic / how many traffic...

Went through the drive thru for food. Ordered the chicken nugget meal large with a chocolate shake, plus a son of baconator meal large with a chocolate shake which totalled about $35.00. when the young lady handed me the food I immediately tried a fry. I said to her the fries are very cold there is no heat to these fries 🍟. So rudely says pull up to the door, I day do you want to take these back. She rudely again goes with a sharp tone pull up there to the door. I say I'm trying to ask if you want to take these back and just pull away towards the door. After a few minutes she comes out the hands me s bag and immediately turns and runs back towards the door. I look in the bags the fries are fresh and very hot however it's one (1) order of fries. I tried to yell out to catch her but she'd enter the door and it was immediately closing behind her so she didn't hear me or ignored me. As there was no one currently in the drive thru I backed back to the window beeped my horn. She appears and goes what ! I say you provided me with only 1 order of fries. She says well you didn't say you wanted 2 replacements, I go I ordered two meals informed you the fries were cold, tried to give them back to you a couple times , but all you were concerned about was having me move up to the door like there was a line. If I ordered two I should get two...only makes sense. She walks away. Comes back with the other fry and immediately closes the window and...

If I could upload the picture of the order my husband brought home from Wendy's I truly would. Well he brought a combo meal home. When I open the bag I could say I seen about 8-10 fries in the bag. A fry that's suppose to be a "medium" which appeared to be less than a value fry. McDonald kids meal fry was bigger than what I got if that helps any of the readers get a full understanding. I got dress went to Wendy's. Ordered a whole new meal got to the window handed the cashier my receipt and the bag of food. She then got her manager... he started the conversation with I was working fries all night. Which was then directed to oh my staff wouldn't do this. Why did you wait so long it's 9p now. Mind you my husband left work at 8:30 probably got to Wednesday 8:45p and then home. I arrived at Wednesday 9:04 maybe my refund receipt says 9:07p. After being integrated The shift manager continues by saying well I'm going to give you a value you fry. I kindly said no your not. He slammed the window grabbed a fry. Came back with a fry and my sandwich from the initial order. I was fed up with the whole Wendy's experience. I kindly declined the fry asked for my money back and went to subway. I was highly disgusted with my experience at Wendy's. I've never had an...