Subway — Restaurant in Town of Geneseo

I ordered online twice. First time I ordered I wanted cookies and they had none, the staff present gave me dirty looks and acted like they didn't wanna be there whatsoever the whole time, did recieve refund for the cookies so I wasn't too upset. The second time I ordered an Auntie Anne's Pretzel which they said they haven't had in months, however it's still featured on their menu online. (Literally just disable it from online orders, it's not hard, other subways have things disabled as well so It's obviously an option.) I requested a refund and the employee said I'd have to do it online, (Also makes no sense cuz the time prior the employee said they could refund in store, I just had to get it in cash) which I've tried twice and just got the same response: "Dear Avion Murch I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.

At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view.

Thank you for being a loyal Subway® customer and we look forward to serving you again in the future.

Mohammed Azam Owner" So now I'm down $3 which some might say "It's just $3" and you're exactly right. If it's just $3 why can't a huge company like Subway refund me the $3 for my Auntie Anne's Pretzel that I never received. And thanks to that, I will not be ordering at another Subway forever, so that $3 that I never got back, lost you hundreds you had to gain. (Cuz I did enjoy Subway, the food was good and I ate there frequently when I served in the military) So thank you Subway, I hope you enjoy losing a loyal...

Absolutely disgusted. Made a large pickup order for several sandwiches. Couldn't make it in to pick these up so I rescheduled online for another day as well as called the store to confirm. Was told everything was fine. Called today 3/18 around 1:30pm and I was told being that I didn't pick the sandwiches up they were thrown away which was a lie. I have an aunt that works at this Walmart and was working yesterday and SAW an employee taking the sandwiches home. WOW! How desperate and pathetic are you that you'd take someone else's sandwiches that they paid for?

I'll call tomorrow and speak with management and if the issue is resolved I'll change my review but I doubt it will be resolved as the employee I spoke with today at subway was EXTREMELY rude and I doubt they'd be that way if management had any say...

There's a lady named Terri that works there (usually mornings) and the way she goes about asking questions is rude. I had 2 subs made and she asks me "will you need more subs after this one?" . It wasn't asked nicely, more sarcasm and jokingly. But what gets me with her every time is when I get a breakfast sub, I like veggies on mine. She'll ask if you want salt, pepper or hot sauce. No! I want veggies on mine and once you say that, her response back is "oh you know this a breakfast sub, when some people order they forget that they're doing a breakfast one". Oh you're right, I forgot what time of day it was! Stupid me, no, I know what time of day it is and know what I'm putting on MY sub. I also know that she needs to...