Harbor Freight — Local services in Town of Geneseo

I hope this message finds you well. I wanted to take a moment to share my recent experience with one of your outstanding employees, Chad at the Geneseo store #3240.

From the moment I arrived, Chad greeted me with a warm smile and a genuine eagerness to assist. Their energy was infectious, and it immediately made me feel welcomed and valued as a customer. Throughout my visit, Chad went above and beyond to ensure I had everything I needed, offering thoughtful suggestions and demonstrating a deep knowledge of the products.

What truly impressed me was how Chad handled a minor issue that arose during my visit. Instead of simply addressing the problem, they took the initiative to find a solution that exceeded my expectations. Their proactive attitude and commitment to customer satisfaction made a lasting impression.

It's rare to encounter such exceptional service, and I believe Chad deserves recognition for his hard work and dedication. Employees like them are a true asset to your company and significantly enhance the customer experience.

Thank you for fostering such a positive environment, and please extend my gratitude to Chad for his outstanding service.

Best...

Store is always clean, bright, and well organized. Been coming here since it was opened. More often than not you’ll see the same person greeting you and working the register to check out customers. Has been great for years, 5 ⭐️.

Within the last (6 months 🤷🏼‍♂️) or so if you refuse the 4 attempts of the cashier to buy a warranty on a $12 light he resorts to personal insults.

i.e. “you’re the one who has to deal with it after 90 days, that’s just crazy you wouldn’t buy that like seriously just bring it back in a year, pssh it’s your problem now, you’re dumb not to get this”

He continues to mutter under his breath at you while completing check out. I’m a man and am not crying about it but it certainly reflects poorly on what is otherwise a great...

This is the second time we have visited this Geneseo location. Both times going in and finding what we were looking for without any issues. Checking out process was not so great, actually a horrible experience. When buying a product yes, I agree please offer me the warranty that is available, but once that customer declines that warranty move on, stop trying to shove it down their throats. 3 times this associate (Aaron) tried talking me into buy the warranty and going on with his long spew about it and seeming irritated when I declined for the THIRD TIME. I will not be going back to the Geneseo location. Customers should not be harassed and guilted into...