Erbert and Gerbert's — Restaurant in Town of Grand Chute

The Casaloma Erbs has had many ups and downs over the years, and unfortunately the store is currently on a down streak for the last few years. From approximately 2013-2019, both Appleton Erbs were very well managed and run, and the employees were adequately trained and worked hard. Since 2019, a certain district manager took over and it’s been an absolute disaster ever since. The downtown store closed because they couldn’t keep employees and the managers literally kept dying. The owner of these stores is in his late 80’s and has completely lost touch with how operate a business. The Casaloma Store never cleans its soda lines and the district manager would not approve a $90 purchase for permanent ice machine cleaning wand so now when you get I e there are tiny specs or black mold visible. Seriously, get some ice and some Sprite and you will see flecks of black. They don’t actually fill out the temperature check logs for the soups, ingredients, and coolers and most of the time someone would just sit down on Sundays and fudge the numbers and file it away. They don’t bake the bread every 2-4 hours or so like they are supposed to and just bake a massive load in the morning and maybe 1-2 more throughout the day as needed. It’s very possible that by 2-3pm you are eating bread that was baked between 7-8am and sat out in the raw air for 8 hours. In 2022 there was thick green mold gunk lining the racks in the coolers and it was clear it hadn’t been cleaned in years. Both make tables in the store regularly go down and lose their temp/power. Employees do attempt to follow health and safety guidelines and move the products into the main cooler to stay at temp, but because no one regularly check the equipment temps with the logs, in can take hours or even days for anyone to notice the table is broken. While slicing the meats, the main slicers will leave each pile out in stacks until they are done with the entire loaf of whatever it is they are slicing. There are strict rules that as soon as a pack is done, you immediately wrap and date it and get it into the cooler to get back down to safe temp. This practice hasn’t been followed in years. The slicers will often not clean the machine in between slicing different products, like Turkey or cheese or capaicola, and residue of the meats and cheese would build up on the blade cross contaminating everything. The table was not flipped every single day as instructed, the dating of the products rules were often ignored, and the hand washing and gloves policy is not adhered to at all. This store NEEDS to change owners as soon as possible, and the district manager needs to be let go. It’s been suggested that the district manager is now to become the general manager of the Casaloma store specifically. If this is true, be prepared for extended wait times and incorrect orders as it was observed this manager does not understand the actual daily routine of the store, how to properly build the sandwiches per E&G corporate standards, and does not know how to staff or schedule the store. This manager was openly making sexist and inappropriate comments about the male employees, and would often force employees into hours long off the clock conversations just to talk smack about certain employees they...

I ordered a large amount of food through door dash for erberts and gerberts Iade my payment like I normally would and waited for the food to be delivered once it was delivered there was an issue a major issue they delivered me empty bags with a couple notes in which I found really rude so I called erberts on Casaloma dr in appleton and asked why I received empty bags and not the food I ordered and they proceeded to say I didn't pay I called door dash multiple times and they keep denying me my refund so then after a week of nothing from either of them I reached out to my bank and was finally given a refund erberts said the receipt says I didn't pay and door dash said they get paid once a week but no one would take care of me the way it should have been I love erberts but I will not be ordering from the one on Casaloma dr ever again As well as never using door dash again this is what was put on my porch *A note saying "no items ordered only notes" *A note saying "Hey E&G employee here We caught onto your scam for free food so here ya go enjoy thanks MGMT" Then one empty bag with the notes inside the manager said they have been getting blanket order receipts for awhile but I showed my payment, emails, conformation everything I was asked and was told someone would get back to me but never heard from anyone door Dass refused my refund 3 times And erberts wouldn't do a refund either saying I didn't pay my order was 127.00

IF YOU ORDER FROM THEM THEY WILL JUST KEEP...

For a restaurant, I would expect commitment to health and safety to be a to priority. I'm sad to say that this is not the case here. I saw two employees not wearing facemasks while indoors. I called out the called Cashier and he said it was in his pocket and didn't really do much anyway, he refused to wear it when I asked.

Can't help but wonder what other health standards they disregard. Hopefully that cashier didn't think washing hands doesn't do anything either.

At least for the next few months avoid this place, we need the pandemic to end and that means everyone needs to...