Wendy's — Restaurant in Town of Greece

This is the worst Wendys EVER. We get there about 10:20 pm, ordered a biggie bag with a burger, an order of ghost pepper fries, an order of spicy nuggets and a pecan apple salad with spicy chicken. We waited to pull up to the window for like 15 minutes, then when we finally got up there our total didn’t sound right. She forgot to add the salad. So, they added the salad and asked us to pull up and wait after handing us out the biggie bag. We pulled up and waited for another 15-20 minutes, and the girl comes out with the salad and forgot the spicy nuggets and the ghost pepper fries. So she apologized and went back to get them. We get home with our order, and my fiancé got a random chicken sandwich instead of the burger he ordered, his spicy nuggets were plain, they did not give him a straw for his drink, and my chicken in my salad was undercooked. We are currently driving back there from home because raw chicken is a huge NO and that was dinner. Really displeased. I will update my review accordingly after they fix our order.

Update: the manager came out to bring out someone else’s food, we told her the chicken was raw, she was shocked and was like “there’s no way.” So I showed her the picture and we gave her the food and receipt and told her the burger was wrong, and she said okay she would remake our whole order. She was really nice, adding another star for service because she was helpful. Will update outcome after our food comes back out.

Final update: she remade our whole order. Everything was correct and cooked properly and fresh. The only thing is they forgot the cheese on my salad, so not 100% but I’m overall pleased with the way the situation was handled and how nice the lady was that helped us out. Five stars for service because everyone makes mistakes, it’s about how they’re fixed.

So, with all that said I probably won’t visit Wendys for a while but just know if your order gets messed up, they will fix it for you and won’t give you a hard...

People say the truth please. This is the worst wendy in all of the Rochester NY. The service is extremely slow and the people that work there dont seem to care about what they are doing. I have been there on multiple occasions and different hours of the day just to see if it just the night crew or if its the same in the morning and no matter what hour you go the service is terrible. The food is also made very sloppy i have tried the bacon and cheese potato and it looks like they always pick the worst potato with barely any topings. The chillie with cheese taste terrible as well. I once waited over 15 minutes for a ten piece order of chicken nuggets with a cup of water. The worst part about the 15 minute wait was that there was only one person in front of me in line and they were waiting on fries to come up, the person that was at the register instead of taking my order while they waited until they had everything for the other person then took my order after the long wait time. After taking my order this employee then proceeded to prepare my food items taking their time without a care in the world aost as if this employee did not understand the concept of fast food. I wish that i can give negative stars because one star is to much. There is so much more negative things that i can say about this place, but i will end here. Hopefully people read this and never go to...

This is a unpleasant location. BUT the staff ARE NOT at fault. The area this Wendy's is located does not do it service.

The food here is good, the staff are kind, but the service is very very slow more often than not. But I've never found the staff to be rude or impatient. We are mutually understanding that sometimes things take too long. However, I cannot extend that compliment to some of the patronage at this location. People who frequent this location can be extremely impatient, loud and extremely rude. In the past, I had been threatened by customers at this location and they escalated into shouting matches, just because I used a lot of ketchup and requested my order to be redone since an error occurred. Like I said, the employees here are kind and understanding in situations like this, and even came to my defense in a way when this incident happened, but if frequently this location runs the risk of endangering my person, I feel the need to warn other customers of this...