Atomic Wings — Restaurant in Town of Guilderland

I want to pre-face this by saying that their friendliness and wing flavors deserve a five star review. HOWEVER, I am giving them a three star review for various reasons, mostly that they screwed up our order royally.

I messaged them before their opening day to find out if they had any way that I would be able to stay dry outside of their establishment as they were having a grand opening event, and figured there would be a line. I am currently using a wheelchair, and had my five year old with me, so it was important that we do so. I received no reply, even though they had reviewed the message. I tried to call them, but they did not have their lines set up yet apparently. Upon the grand opening event, my boyfriend put in an order for pick up. After waiting for over an hour, and seeing multiple people that came after and get their food, he asked them about it. They told him they did not receive the order. They quickly tried to take care of fulfilling it, and included some extras as compensation, which was very sweet. Unfortunately, he ordered 50 bone in wings, and we got boneless wings a.k.a. chicken nuggets which none of us enjoy. They also missed our waffle fries.

Also, per the event details, we were to receive a raffle entry. We did not. We were told to download the app. We all did so. There was no way to enter, and I told us to place an order, presumably, the only way to do so. We each placed an order for a lonesome blue cheese to which we still did not receive an entry. I asked my boyfriend about this, and he told me that the guy behind the counter explain to him that they were doing it in a cascade method which made no sense to him, and quite frankly, sounded like a scam. In reality, none of that is needed in order to get people through their doors as their flavors sell their products alone and their friendly staff is the cherry on top.

Under normal circumstances if this were not an event day, and they were not overwhelmed, I would assume that they would’ve earned a five star review, and that our order would not have gotten so screwed up.

All other issues are presumably from...

(Revised below)It was ok. I ordered hot wings for fear that the next level atomic wings may be too hot but I should probably have got those because the hot wings were mild to me plus too dry. They were good but could have been better. The mozzarella stick were also ok. Would I go back? Yes but next time I’ll get the atomic or nuclear wings. (Revised) I must apologize about my first part of the review. Actually not apologize because I was right about getting just the hot wings (lol). Boy I should have heed my warning from the first time. This time I got the Atomic wings. If you have a faint heart and no milk don’t eat these in the car on the way to an appointment. OMG!!!!!! These are the hottest wings I’ve ever had. I had one and arrived at my appointment on time at 1:00 but had to wait until 1:10 for the heat to calm down from eating the 1 wing at 12:50. It took 20 minutes to stop burning. Of course the only 2 things I had to drink were water and soda. Ouch!!! Made it worse of course. But got home and ate 6 more with milk and blue cheese. So addictive I couldn’t stop. Would definitely recommend this stop to anyone for wings. Nice quiet place and really friendly and quick service. Got Mac and cheese with jalapeño poppers too but not caring about those because my attention is more on...

I’ve ordered food here on two separate occasions and neither experience was a good one.

The first occasion I ordered in store and then waited over an hour for the food. The food itself wasn’t too bad, just the wait was unreasonable.

The second time was much worse. I got to the store 5 minutes after my food was supposed to be ready, I then waited another 20 minutes before getting it. While waiting I saw 3 other customers having issues with wait time and receiving wrong orders. When I finally got my food I checked it in the car and found that I was missing an order of wings, and one order of wings I did get was boneless instead of the traditional wings I ordered. On top of all that, the chicken was tough to chew and did not taste very good.

This will be the last time I get food from this place. Wings Over Albany was miles better...