Best Buy — Local services in Town of Guilderland

Extremely rude and unhelpful demonstrators in audio. Some of my associates and I made the trip over to the mall today specifically to browse audio systems. We work in the music industry and are remodeling our Albany location. Since we had heard good things about this location’s premium audio services, we came on our day off looking to speak with someone. We couldn’t locate a salesperson who wasn’t preoccupied with other customers, so we entered an open display room in the back of the store. There was no signage suggesting that this was an off-limits area, so we sat down intending to wait for an employee to assist us. As we were sitting down, an employee by the name of Seth abruptly approached the threshold of the room and rudely snapped: “HEY GUYS, NOT A LOUNGE,” as if we were children. It was extremely condescending. We were all extremely taken aback. Before we could even say a word, he turned and quickly stormed away. In the clarity provided by the dissipation of our initial shock, it appears to us this employee may have assumed we were younger due to our appearances. If that was the case, it is understandable that he may have wanted to ensure proper treatment of the equipment in the room. Regardless, basic courtesy should be standard in all interactions with customers. A simple “Can I help you?” would have sufficed. Perhaps: “Sorry, this room is not available for usage,” if that were the case. If this particular salesperson was employed at my business, he would be swiftly reprimanded and reminded of the basics of customer service. A word of advice: take your money someplace you will be properly greeted and treated with respect. As someone who entered the store with the intention of potentially spending thousands of dollars on multiple installations, I am so incredibly disgusted that I will be taking my...

Please avoid Best Buy at all costs. Further more the geek squad protection plans are a joke and a waste of money. Our water dispenser on our refrigerator went out and would not turn off. We set an appointment with geek squad to be repaired. The technician that came out seemed to not have any clue what he was looking did not know how the buttons on the display worked. He spent most of the time on the phone with LG trying to have them explain to him how to diagnose it. He then ordered a bunch of random parts and set up a follow up appointment to put in. The parts were mailed to my home. When I opened them and saw a ice maker and trim piece was ordered to fix my water dispenser I was even more concerned. I called and asked for a new tech to properly repair the fridge. I spoke to Dani at geek squad who said she would re assign the repair. Then the day of the repair they assigned it to the same tech. He spent several hours scratching his head installing hundreds of dollars in parts in related to the problem. Yes it was warranty under protection plan but it was a waste of time and money. Fridge is still broken and geek squad customer service is terrible. They refuse to address the fact that it was a sub par repair and diagnosis. They want to let him try again by ordering a fridge door that doesn’t include the dispenser that’s broke and may need several more appointments before they can do anything else. To make matters worse the store locations stop excepting calls and they are forwarded to national number. Please shop anywhere else...

I've been going to this Best Buy my whole life and recently it's getting really bad. As a manager, I understand it is hard to find quality help nowadays, but the customer experience at this store is now inexcusably appalling. Yesterday I waited well over 20 minutes in line to return one item. There was only one person working the returns desk when there was a line out the door, and then the guy took off for whatever reason. Shouldn't there be at least 2 people working the desk when there's a huge line? Perhaps this would be understandable if there weren't enough people to help, but I saw numerous employees just standing around doing nothing. I then had to wait another 20 minutes at the checkout, because there was only one person there, and again the guy at the checkout wandered off somewhere while the line accumulated, while other employees stood around doing absolutely nothing. Everyone at the store is typically very nice, but there is clearly something going on at the management level. Whoever runs this store needs to get a grasp on their employees and make sure they are actually helping the customers and doing simple things such as ringing up customers and doing returns. Nobody wants to go to Best Buy and have a frustrating experience when you can just go online and order the same thing and have it the next day, all without wasting an hour of my day waiting in a line that shouldn't exist. I don't like going online and saying negative things about other businesses, but hopefully someone at Best Buy reads this and does...