Dairy Queen (Treat) — Restaurant in Town of Hamburg

My daughter and I went in Sunday, March 12th and placed an order for her birthday cake on Friday, March 24th. They filled the form in front me us. Went to pick it up on Friday, March 24th with my daughter for her bday and turns out they never made it. They asked me if I went to their location, like it was my fault it. My daughter even told the workers that we were here and placed the order. After asking the same questions over and over- when did you place the order. What did it look like? I finally asked, so you don't have it and the nice girls said no. They had what I assume the manager on the phone. The girls were nice, but what bothers me is they offered a larger cake to my daughter, which cost more and only look off $3.00. I ended up spending more on a cake my daughter settled for. If my daughters b-day wasn't that day and if didn't have dinner reservations that we had to make, we would have gone elsewhere. I have to say the girls that were working handled this situation well and were apologetic, but whomever they were talking to on the phone could have handled it better and offered more than the tax of the cake off...

I mean, it's DQ, amiright? Not artisan crafted ice cream, but sometimes it's the scratch the itch needs. One note: we stopped in for the Peanut Buster Parfait, and my wife asked for whipped cream, which, I don't know why, I didn't know was an option. The guy next to us was buying a big box of Buster Bars along with a PB Parfait (super fan!). He must have heard us and when the employee brought the parfait, he asked for whipped cream. Of course, the transaction was complete, and she said, "Oh, well, whipped cream is extra, uhhh...well, I can just ring it up and..." He politely just said nevermind , but I'm like, dude just gave you like $40, give him the 5c of whipped cream. Not the employee's fault, she was just following her rules. But managers have to train people to make simple judgement calls. Manager was standing there and I hope she was occupied and didn't hear the request, because that was a missed opportunity for awesome...

Picked up a cake clearly priced at $11.99 they charged me $26.99 for the cake! I brought it to the manager’s attention and she said “oh it’s priced wrong” took the cake in the back and changed the price! Not my fault that they priced it wrong and knew about it and never fixed it!

I appreciate the automated response to my review however all the response is telling me is to contact someone the way I already have! So maybe someone should actually DO something rather than give me the run around! I have submitted a review, contacted the manager (with NO response) and contacted corporate! The next step is to report this location to the state and county offices! Worst customer service I have ever dealt with as far as managers go! Who takes someone’s purchase and runs in the back with it to change the price and refuses to talk to their customer? This is the worst Dairy Queen ever and sorry to tell you but it ruins it for all Dairy...