All Appliances Parts & Service, Inc. — Local services in Town of Hamburg

I'm in from out of town visiting my parents for Thanksgiving. My father told me about a problem he has been having with his wall oven (slow to light) and how he had a tech - Bob - from All Appliance over in June 2017 to address the issue. Bob diagnosed it as a thermocouple problem and basically told my father he would need a new oven at some point since the part isn't available. I spent a bit of time on Google to understand how the oven is supposed to work and then looked at my father's oven and it was immediately clear that the thermocouple was working as it should. I called All Appliance and talked to both the tech and the VP of service (Darian Goddard). Neither was at all helpful and Darian in particular was combative. I told Darian that I wanted to understand the bill that my father paid and he refused to discuss it and when I pushed he essentially hung up on me.

So there are a couple of issues here.

1st - The tech sent over made an incorrect diagnosis. This is very basic stuff and that should never have happened.

2nd - my father was forced to pay an outrageous amount of $$$$ for essentially nothing.

3rd - when I called to understand what had happened and get the issue resolved I was met with nothing that resembles good customer service to the point that Darian chose to hang up on me rather than discuss what All Appliance billed.

In my opinion All Appliance essentially took advantage of an elderly person and when asked to explain their side of things by my became combative and hung up.

In addition to this review a complaint is being filed with the BBB and attorney general’s office. I'm also going to look into what other actions can be taken. In doing a bit of research it seems that the situation described above is the rule rather than the exception. I'd strongly recommend...

Sent a service call because one of my resident’s dryers was not working. The tech called me the morning of to confirm the appointment. He said he could not get through to the resident. I asked him his number so I can call him back after I contact the resident myself and he said he didn’t know his own number. First red flag! Then he reads off the resident’s number and it’s wrong! I followed up with the appliance company to follow up on the dryer 3 business days later. The man I spoke to(different from the tech that came out) said they meant to call me sooner but they can no longer service us. I asked why and he said because of unsafe and unsanitary conditions! He said the house had a roach infestation(when I was just in there doing an inspection I didn’t see one roach and I was in cabinets and all). And he said the dryer was duct taped to the washer it was on top of! I said what was the problem with the duct tape? He responded with “we don’t do duct tape”. I know we are deep in maybe not the most desirable area of Buffalo but these were total fabrications on all of their parts. Nothing prevented them from doing their job on a centrally located dryer. Also, if the tech felt the dryer was not on there correctly he could have called me like he did when he couldn’t get the resident and maybe said here’s my dilemma. He could have quickly understood that we don’t do duct tape either and would never duct tape the dryer to the washer. Which was also not true! I could have sent maintenance to help with the stackable dryer. No communication but definitely judgement.I was very upset the...

UNPROFESSIONAL CUSTOMER SERVICE! Maybe Dawn should learn to listen or communicate better with customers already frustrated. Frigidaire referred me to them. For Help!! Not for 3 visits of rearranging my schedule and having to clarify the miscommunication from the office, Dawn. If a customer was told by Dawn through a message that parts were ordered and to make another appointment for those parts to be put in and someone comes to your house from all appliance why don’t you think they were putting your parts in? So I was confused call for clarification and just wound up arguing with somebody who wouldn’t listen. And now I have no idea what is happening. Also she hung up multiple times because I argued back after her Maaaaam high pitched voice wasn’t letting me finish my question and concerns. Frigidaire even told me that they were to be out to my house to install parts to...