Carvel — Restaurant in Town of Haverstraw

Horrible horrible horrible experience and poor choices and quality of ice nowadays. The older lady who runs the evening shift and or worked October 8th 2022 around 6pm was very disgusting. Very rude and short with me for no reason. I Walked in and asked for the smallest cup with two flavors. I was directed to the small which is one above the jr. I then proceed to try which would be my 1st flavor if it was good. The Reese's ice was frozen and did not taste fresh. I then asked for the Jr. Because I wanted only one flavor. She is moving so fast they give me double one flavor which I didn't want. No big deal, right? I explained what I desired and she continues to go back and forth with me about how I ask for double and it doesn't go by flavor when I was simply asking for one scoop because I am getting one flavor. She did not want to honor that and took back the wrong order and took the next Customer in a rude and dismisive way. I don't even eat at Carvel but I will never be going back now and will tell everyone I know. Hoyers is literally right next door so don't waste your time at...

Have been coming here for over 20 years and tonight just had a horrible experience but usually when the owner is around it’s a bad one. Ordered lg. hot fudge sundae whip cream no cherry and the kid made an honest mistake and did the opposite. Added the cherries and no whip cream. He brought it to the owners attention and her fix instead of just making a new one was picking the cherries off yes it’s covered in cherry juice. So I asked if she could not do that and just make a new one. (In my head-Use the same cup idc just don’t give me back a sundae covered in cherry juice when I don’t like cherries.)So she gave me this nasty look and gave me a new one with less ice cream and the tiniest bit of whip creamI hope one of the long term employees sees this and decides to take over or something because this owner...

Hi, I hope you remember how rude you were over soft serve icecream that no one asked for. Today my daughter went in to order a large cup chocolate ice cream. You were absolutely rude and distasteful when i expressed that she did not want "soft serve but hard served". Your answer was she did not specify but let me specify that your staff did not ask her, he just served it and she felt that she had to take it. When I returned 30 seconds later requesting the ice cream she actually likes, Ms rude manager chimed in with distastful responses over a childs order. Instead of being understanding.

Today you had a Horrible management moment, I would hope you treat customers specifically children with more respect and or curtesy.

Horrendous customer service!

I could careless about price you were being very petty...