BJ's Wholesale Club — Restaurant in Town of Hempstead

Subject: Ongoing Harassment and Unresolved Issues at BJ’s Parking Lots and Pickup Areas (Freeport, NY)

BJ’s Customer Service,

I am writing to formally express my deep frustration and concern regarding ongoing issues at several of your store locations—specifically in Freeport, NY. As a loyal customer, I have encountered consistent problems that have made my shopping experience increasingly unpleasant and uncomfortable.

Harassment in the Parking Lot: Every time I visit these location, I am approached by individuals loitering in the parking lot, attempting to sell water filters and BJ’s-purchased candy to customers. These unauthorized solicitors are not only infringing on store policies, but they also harass and disrespect customers who choose not to buy from them. I have personally been subjected to rude comments and disrespectful behavior simply for declining their sales offers. This kind of harassment is unacceptable, and despite multiple complaints to store management, no action has been taken to address the situation.

Pickup Parking Issues: Additionally, I regularly use the BJ’s app for grocery pickup, but I am frequently faced with a frustrating problem: the designated pick up parking spots are often occupied by individuals who are not using the service. These non-app users park in the designated spots because it is more convenient for them to go into the store. This makes it difficult for actual app customers to complete their pickups in a timely and efficient manner. Once again, I have raised this issue with store management, but the situation has not improved, and enforcement of these reserved spots remains nonexistent.

The lack of enforcement of these policies, combined with the harassment from unauthorized vendors, has made my visits to BJ’s stores in these area increasingly uncomfortable and stressful. As a long-time member, I expect a safer, more professional environment when I shop with you.

I am requesting the following actions be taken immediately:

Prohibit unauthorized vendors from soliciting or selling in the parking lot at all store locations.

Enforce the designated pickup parking spaces for app customers to ensure they are available when needed.

Ensure that store management takes customer complaints seriously and follows through on resolutions.

If these issues are not addressed promptly, I will be forced to reconsider my membership and explore other shopping options.

I look forward to hearing back from you and seeing improvements at the store in...

Customer Agent Alex made my shopping experience so intimidating. I came to shop for my family after suffering with severe COVID-19 . There was Lysol wipes for sale and I picked up one for myself and my disabled Elderly cousin who cannot get Around her own so I purchased one for her and one for myself . Alex approached me as I was waiting online and stated it’s one per customer I said okay . He stood over me and said but you have more than one . I said so does the other customers whom are checking out in peace before you why are you standing over me and it’s also COVID-19’ what are the distance guidelines I don’t need you to stand over me I heard you . Alex says well your not leaving with more than one wipes I said okay can you please leave me Alone . You can’t pick what customers you want to stand over and harass and I’m a women you do not ha ve to use intimidating Body language to gain compliance . While waiting on line to pay Alex approached me again In a aggressive manner and stated didn’t I tell you that you can only have one . I said to him three customers just checked out In front of you with more than two why are you harassing me you . I think is behavior was totally unacceptable and he does not have interpersonal communication skills is this Bjs mission to make consumers uncomfortable while shopping its a disservice to this establishment and what happened to the customer is always right I have never felt so uneasy...

I am aware of covid 19 and I am aware people are frightened but you CHOOSE to work here we waited in a long line to pay and watched a cashier continuously be rude to customers about social distancing if you are THAT afraid do NOT work in this line of work but we were standing in number 8 cashier line around 11:30 all this woman kept saying was GET BACK ok no harm there but everyone was way more than 6ft wasay from her and each other we informed her that there are no signs posted about loading groceries and what to do when loading groceries she kept yelling at the guy in front to step back and yelling at me to not load groceries while his 1 item was on the belt lol like in most stores it says stop and load groceries here 1 at a time and they dont provide dividers lol and the woman wasnt even using her plexi glass partition if your that afraid DON'T DO A JOB WHERE YOU ARE WITH PEOPLE plain and simple I work specifically with covid patients and I cant understand how this particular bjs operates I choose to work with these people therefore I accept the risks i NEVER make a patient feel badly for being sick same concept here BJs should never make customers feel badly after a cashier is continuously rude to social distance 4 customers have mentioned this I cant imagine how many more are out there GET IT...