Carvel — Restaurant in Town of Hempstead

American greed! Here it is, Wednesday night. Classic BOGO, buy one get one free. How is it the customer's problem that the soft serve machine is not working????? So they made sundaes out of the hard ice cream, took my husband's credit card THEN told him it was $14! Believe it or not, my husband is kind of shy & paid for the 2 sundaes! I would have left them "holding the bag", LITERALLY!!! I am extremely angry at how my husband was taken advantage of tonight. I asked him to bring sundaes home for our kids, after working a 10 hour shift, and caused him to get ripped off!!! I immediately tried calling the store, but the phone went unanswered... I know this is probably a privately owned franchise & the complaint & loss of one customer might not sound important. But it's all about community. I'll go out of my community next time!...

This place is under new management and they’re more disappointing then the old one! They truly should just shut down this location. Place close at 10, I walked in at 950, for a chocolate shake, and am met with an aggressive “we’re closed”. I challenged the young lady behind the counter and said “on goggle it says you close at 10, and it’s only 950” she says “yeah no we’re closed”. So I had to take my business down the street to Ralph’s. Stinks because Carvel is closer to my house,but I won’t waste my time coming back, first time I tried since the new management, legit the same as the old. Corporate should just shut this...

This evening I went to this location to pick up some dairy free ice cream. To find chocolate ice cream in the tub of the dairy free ice cream. The attitude that came from the 2 young ladies after it was mentiones it was horrible and disgusting. The staff should be more educated when it comes to people have Allergies, they should know what it means when something is cross Contaminated. The behavior of these 2 young girls should...