Cold Stone Creamery — Restaurant in Town of Hempstead

I never expect for stores and food service employees to roll out the red carpet for us guests (especially since there are some nasty customers out there), however, basic respect and manners go a long way! I recently visited this location and was met with the most awkward interaction I’ve ever had at a Cold Stone store. It almost like the main requirements for working here are to be rude and have attitude. The employee who “helped” me was totally careless and disrespectful. There was no greeting, no thank you for choosing us, no you’re welcome after I said thank you, and no have a great evening. To make matters worse, he gave me the total opposite of what I ordered. I didn’t even receive a receipt since he crumpled it up before I could even ask for it. For a lack of better words, this location sucks. I don’t see this location staying open for long. If they want this place to last longer than a year, they need to seriously train their employees to do a better job or...

Today was the grand opening of Cold Stone here in Elmont, and it did not disappoint! The place was packed with excited customers, and the staff handled the rush like absolute pros. The vibe was energetic and fun, and you could feel the excitement in the air.

I ordered a Gotta Have It size creation with a scoop of sweet cream and a scoop of cheesecake ice cream. I loaded it up with Butterfingers, golden Oreos, and peanut butter cups—all mixed together and served in a dipped waffle bowl. The combo was insane—rich, creamy, and full of flavor in every bite. The sweet cream and cheesecake ice creams balanced each other perfectly, and the candy mix-ins added the perfect crunch and sweetness.

The dipped waffle bowl took it over the top. Cold Stone really knows how to go big, and this location is off to a great start. I’ll definitely be coming back to try more combos. If you’re in the area, this...

Don’t ever buy from this store, I paid using an offer on uber eats form this store which is “buy 1, get 1 free” so i used it to get 4 ice creams, I paid for them to be medium size… when I received them at first sight they were 2 medium size and 2 small size, I complained about it by the uber app, so we did not open’em yet, After dinner we did open’em and it turns out the 2 that were “medium size” they were actually small size, the workers at this place put the small size cup inside the medium size cup to make it look like they were medium size… I can’t believe what the workers of this place did, they should be fired, I bet this is not the first time they do...