D'Anna's Pizzeria & Restaurant — Restaurant in Town of Hempstead

I want to start this review by saying that they make great pizza. The food is always extremely fresh and Im always pleased with how good the food is. They have the best garlic knots I have ever tasted. This is why I have to give them three stars instead of one. My most recent experience with is why I will no longer be ordering pizza from them. I ordered a large pie for my friends and I from them on the slice app as I usually do at around 7:30pm. I got a confirmation text and email saying that my food was on its way. So at around 9:00 pm, I'm confused as to what is happening. I call the restaurant and a very sweet young lady answered the phone and said she didn't see my order so she was going to pass me off to her manager. The manager on the other hand was extremely rude and passive. He quickly told me to call tomorrow morning and hung up the phone. My friends and I were all extremely shocked at how rude he was but I decided to give him the benefit of the doubt because it was late, they were about to close, and they were probably very busy that day. I was inevitably stuck with guest and no food so you can imagine my embarrassment. Today I called back to find out that my pizza was delivered. I asked who picked up the pizza and he said that the delivery guy handed it off to a man and a lady with a cane. I told them that was the wrong house and that I never received anything last night. The young man who I was speaking with stated that there was nothing that they could do because the pizza was already delivered. I didn't argue, fuss, or fight, I simply just left it alone and hung up. I'll just leave this as a loss on my part. I feel like the delivery system needs a bit of tweaking for future customers that want to order online. Asking the person who is the name on the order would have stopped all this from happening because it seems like the delivery guy went to the wrong address and just handed the pizza off to anyone standing out side of that house. Im a very understanding person so its a good thing that this happened with me because I don't think a different customer would have been so...

I did a Google menu and on Friday night ordered linguine and clam which the .enu said $1195... I also asked for a bit of parmesan on side with bread.....i get there to pick up a d guy tells .e $1795. So I ask he says the small cup of parmesan made the difference....i didn't argue in the hopes that my meal would be good.....well I'm sorry a.d o.usually will just not say anything and never go there again, but the plate was soaked and then the clams were.looking for the cla.s. that was poor. Never order fro. There again.....i don't know if this is an isolated incident but the experience was poor.....sorry I will never recommend no visit again. I'm from Elmont last...

My only complaint is google wont let me give 9 stars. My brother an i visited this place in 2010, as we were videotaping a wedding for some friends. We were staying in Queens, and a buddy of ours took us to D'Annas the 2nd night. We had the pepperoni pizza, and went back again, and AGAIN 3 nights in a row. Being in the Midwest, we don't get pizza like this. The service was excellent, as well as the food. I don't know when we'll get back to the Northeast area, but we will go outta the way to make sure and visit D'Annas again. We're from Texas, and thought we knew pizza, but we were sadly mistaken. D'Annas...