DeFrancisco's Pizzeria & Ristorante — Restaurant in Town of Hempstead

Unfortunately had a bad experience today for the first time since the new management. My mother had come in on Friday and spoke to the young lady at the counter inquiring about a special order for 4 pies for a church party on Sunday (today) to be picked up at 11:15. The girl was not sure because they open at 11:30 on Sundays but she called the manager (owner?) while my mom was there and said he could do that and was nice enough to give a discount for the church which is next door and my mom also works at the Baldwin library next door and they come often. I completely understand that Defrancisco's does not normally open earlier on a Sunday so all that needed to be done was to politely decline taking this order which my mother paid for in full ahead of time. Come Sunday I was there 11:15 and the place was empty. Come 11:30 ish the workers arrived. No knowledge of the 4 pizzas (even though it was in the books and the same girl who took the order and called the boss?). Whatever, not the workers fault it is who approved it. The pizza worker was in no rush to make these four pizzas and clearly the oven was not getting heated any time soon. After waiting until almost 12 with no pizza in sight I had to ask for a refund which was granted. Unfortunately, First Church Baldwin Methodist right next store was left without the pizzas for their event. Again, all that needed to be done was for the owner to have said they cannot fullfill this order and we would have gone someplace else. Very disappointed. Called the owner while at the shop waiting and his voicemail box was full. Again, refunded but the church event was a bust and my mom was embarrassed. Updated 12/15 despite being given a refund receipt my credit card has not been refunded. It has been 10 business days. Please respond or I will be contacting my credit card...

New place, near my home, so I think I need to try it. I walk in a day, get a couple slices and it was good. Thin crust not too much cheese, just way I like it. Great I think. Been back twice and WONT there a 3rd time. First visit, I ordered ahead, I get there, still not ready, no problem, then I wait and wait and wait. Finally I go back up and ask "how much long?", answer "it's been done for a while, didn't know where you went", It's a small place I am sitting right here! They only had a couple of customers. I go to pay but no one can work the card machine, really? Lucky I had enough cash. Still the pizza itself was decent. I went back recently on Sunday at 12:30. Peak of lunchtime. No one behind the counter. I wait. I say hello, nothing. I hear noise from the back, say hello louder, nothing. There's a bell on the counter, Ding! Nothing. I wait a bit longer... walk out. There is plenty of pizza places around Baldwin, no need to...

Sesame seed crust, need I say more. In my honest opinion the best pizza in Baldwin and the surrounding areas. I always get a whole pie with extra cheese. So tasty and delicious. They are on the online delivery app, but I prefer to pick it up myself. Businesses are struggling to stay afloat and the online apps just nickel and dime these mom and pop stores. Plus I save a few bucks when I get it myself.

Service is exceptional and they make you feel welcomed. It's like stepping into a time machine when I go here, back to when things were not so crazy and being yourself...