Dunkin' — Restaurant in Town of Hempstead

This is the WORST store in a 20 mile radius. I've been coming here for years and almost every single time I'm either waiting way too long or my order is messed up somehow. Today I ordered online and went to pick up my order. I first waited for 20 minutes, then went next store and shopped then returned to Dunkin and proceeded to wait 20 more minutes for 1 croissant stuffer, 1 untoasted plain bagel, 1 boston kreme donut and 2 drinks. There were about 12 people standing around waiting for their orders. The older woman making the food just continued to make food not even knowing who it was for, while the other older woman was at the register just adding more confusion instead of letting the other employees catch up. The only one who was competent was a young woman who was scrambling to clean up the other women's mess. Other experiences include when the store's HVAC system had a problem and the inside of the store was over 100 degrees and when I finally tasted my coffee after driving to work, discovering that it tasted like some kind of cleaner. Also any time we go get ice cream, we wait for 10-15 minutes JUST TO ORDER meanwhile the workers just stare at us waiting.... I just cant justify coming here any more. I've lost my final shred of patience for this specific store. I will never...

i paid for ten munchkins and they only gave me five???? the lady at the counter seemed kind of out of it or something. i was waiting for my donuts and munchkins and she told me to go wait at the other side for my drinks. i said "and my donuts?" and tha/ when she realized she didn't give them to me. also for some reason they didn't wanna give me sugared donuts? they said they didn't have any but i saw them right there on the stands. it wasn't until i pointed them out in front of other customers that they gave them to me. pretty weird and i'm missing five munchkins.

update: had the misfortune of having to use this dunkin again. today the ladies at the counter were incredibly distracted, gossiping about god knows what while messing up three peoples' orders. on top of that their masks were down AND they weren't using paper to grab munchkins. they're handling money and then touching the food???? in the middle of a pandemic!???? ridiculous...

This is the worst dunkin I have ever been in. And I gave plenty of turns before leaving a review. There has not been one time that this place has not been dirty. And this time we were in there for about 15 minutesand just one other person in there with us. It's absolutely disgusting. The staff is never friendly and seems to be bothered with customers every visit. But to make things worse w My husband ordered a regular caramel iced coffee and a decaf iced coffee since im pregnant. He asked if one is decaffeinated right. And I saw her hold one and say yes she took.it and she was shaking. I didn't think much of it as they do that for the caramel to spread. Of course I didn't taste it till 8t was too late. She spilled some of the coffee and added water. It literally tastes like nothing with a burnt after taste of regular burnt coffee. Horrific. If you can avoid this place, you'd be doing...