McDonald's — Restaurant in Town of Hempstead

I went to this McDonald's after a concert at Jones Beach amphitheater. So as you can imagine it was pretty late. Anyhow, there was a decent amount of cars lined up at the drive thru because the lobby was closed at the time. I get to the intercom to order I said "Can I get two large fries, a large Coke and a small milkshake?". The lady said back "Two Large milkshakes?". So I had to re-tell her my order which is fine. But then she didn't respond back to confirm what I ordered. So I drove forward to the pay window and pay. Then I get to the window to receive my food, only for the guy to say 6 piece chicken nuggets. I said no, so I repeated my order again to the guy. He said okay sorry let me get the right bag. So finally I get my fries and drink, and I'm about to pull away, and the guy says oh and your 6 piece chicken nugget. He gave me the chicken nuggets even though I already said they weren't mine, but I was like whatever. So I go to check to see if everything else is right to only find out the 6 piece chicken nugget is a 8 piece chicken nugget. So that is why I give the place a 4 star, because they gave me extra food even though I told them it wasn't mine. Pretty good way to...

I live here in Freeport and visit this location pretty often. I always have a problem! The food is either cold or completely incorrect. The customer service is terrible. The place is run by high schoolers and they clearly don’t care at all. The manager (Amanda I think?) is a complete joke too. The list could go on and on. Tonight I visited for dinner. Ordered two #7 meals for me and my boyfriend. The young girl who handed me my drinks didn’t say a word to me just handed the drinks and closed the window. Came back 5 min later with my food and again, didn’t say a word. I drove home and ate one burger then started on my next. Took a bite and realized something was off. I opened my burger and see that they completely forgot my other burger patty. I’d love to say that I’ll never be back but I probably will continue to give this terrible location my money. From now on I will be holding up the line as I check every item in my bag before driving off. That’s literally the only way to ensure that you get what you ordered. Isn’t that just pathetic? Freeport McDonald’s… do...

Subject: Formal Complaint Regarding Food Quality and Customer Service at McDonald's Freeport Location

I am writing to formally express my dissatisfaction with the recent experiences I have encountered at the McDonald's location in Freeport. Regrettably, the quality of food and level of customer service have consistently fallen below acceptable standards.

On several occasions, I have received food that is either cold or incorrect, which is unacceptable and undermines the reliability I expect from McDonald's. Furthermore, the customer service at this location is significantly lacking. The staff often appear disengaged and indifferent to the needs of customers.

As a frequent patron of McDonald's, I believe it is crucial for these issues to be addressed promptly to restore the quality and service standards that the brand is renowned for. Implementing proper training and supervision of staff could substantially enhance the customer experience at this location.

Thank you for your attention to this matter. I look forward to seeing significant improvements in the...