McDonald's — Restaurant in Town of Hempstead

placed an order today with David the store manager on duty. When we went to pick up the order we mentioned to him that we requested to substitute the sausage with hash brown but he was charging as extra for the hash brown. When we questioned him he said since we didn’t say PLEASE to him he is not going to waive the charge and that we have to pay $2.89 for the hash brown. Once he said that we asked that if all of his customers say please to him when placing the order he said they don’t have to but for some reason he felt that we should have said PLEASE to him so he could waive the charge. When we asked for his manager he pointed to a sign on the wall and said to call t number to complain. When scanning the QR code he got defensive and said to step back away from the counter otherwise he is going to call the police and he did call the police. The police actually came after 20 to 30 mins of wait time by that time the food was cold which we had already paid for. Once the police came they said there is no valid reason to file a report since David’s request was not valid enough for them to take action against us. Never in my life have I ever experienced such things at any other fast food restaurant and the behavior that David displayed as a store manager was unacceptable and calling the police just made it even worst for me to realize that even though I live so close to this McDonalds location in Levittown that I will never go back there ever again and will also recommend everyone I know not to go there to be treated the way I was actually humiliated in front of so many people and my family and my kids had to eat the cold breakfast thanks to David and for not saying “PLEASE” good to see what values McDonalds is based on. This was clearly a situation that could have been resolved professionally but unfortunately that wasn’t the case. PLEASE McDonald’s take action against David and provide further customer service training to your staff so your customers do not hav to go through this again in...

If I could give it a 0 I would. I always have no issues during the days I come, but at night/on weekends I always have issues. Last night I was in the Drive Thru, when the worker handed me the order it ripped through the bag & fell. I had already waited quite awhile and didn’t want to leave the mess there, so I moved my car and picked up the bag. The manager, Tim, freaked out, told me to move (screaming voice) because I was holding up their line and they were busy. He was incredibly rude & disrespectful. So I waited even longer and I’m 99% sure they gave me the food that fell on the ground. I saw how the items were packed when I picked up the bag. I have no way of knowing if they ever actually re-made my food or if they just gave me the same contents. Quite frankly that is a terrifying thought…what kind of service worker would do that? My fries were mostly empty so I assume they didn’t. That is so incredibly...

This McDonald's is fairly solid. The food is consistent, though if possible I'd recommend eating in, rather than going through the drive-thru. I'd say they are generally good at getting your order right, though like most fast food places large orders can be a bit fickle. The food is completely average, what one expects from a place like this. The prices are solid. You probably know exactly what you're getting when you come here, and it will meet the expectations of a McDonald's location. The new renovations are very nice, I imagine the play place area is very nice for young children. All in all, you can do a lot worse, but this isn't some amazing...