I am not somebody to write reviews because i hate negative stuff but I’ve had it:

I’ve given this place more than enough try’s to like it and get a better taste in my mouth for the individuals whom work behind the counter but i’ve truly only had one great interaction with an employee there. The woman with the black hair and tattoos is by far the most sweetest outgoing employee there. You can see she is NOT LAZY. All other employees make things up as they go and make their own rules is pathetic. Where is the owner of this business ?? It seems to be self ran by the employees themselves because this is not the same place that i knew a couple years back. It is a mess and the food is a mess. The bagels are incredible but the cooking is awful by the employees.

It’s extremely unfortunate that the employees at the nassau blvd location are lazy and cut corners resulting in terrible reviews and terrible tasting food. The audacity to ruin a businesses reputation in a wealthy & high consumer area is very sad.

My fiancé ordered a BEC and the bacon was RAW on some pieces. This is absolutely unacceptable and completely unsanitary serving people raw food. This place needs a serious revaluation and the owner needs to take charge and read how negative these reviews are before hiring employees that are lazy and get too comfortable serving half raw food and not even being able to butter a bagel !!!! The amount of times I have ordered a bagel with butter and all i’ve tasted was bread is enough to be unable to count on both of my hands. -

This is a very fast paced business and extremely busy but that doesn’t give any employee the green light to slack in the food industry and serve uncooked raw food or not meeting the services standards that businesses 10x more busy meet on a regular basis. If you are unable to serve food meeting protocol (unless someone asks for RARE bacon) then do not take it upon yourself to serve such a things without considering potential health consequences. Ultimately if you’re unable to serve decent food when rush occurs you probably don’t belong in the food industry considering the amount of stress that comes with rushes and a fast pace environment.

To the owner - you need to reevaluate this location because it’s disgusting considering i am paying as a consumer for a great place i once loved to now throwing my breakfast in the trash because its raw and tastes terrible.