King Wok Chinese Food — Restaurant in Town of Hempstead

I am writing to express my disappointment and frustration with my recent experience at your establishment. On 12/01/2023, I placed an order for the Singapore Rice Noodles, an item I had not tried before from your menu. However, to my dismay, upon receiving my order, I discovered that the dish contained shrimp—a detail that was not mentioned or clarified on the menu.

As someone with a severe allergy to shrimp, this oversight caused significant distress and concern for my health. When I contacted your staff to address this issue, I was met with a dismissive response that left me feeling unheard and unattended to. The suggestion to give the dish to a coworker, despite my explanation of the severity of my allergy, was not only unhelpful but also demonstrated a lack of consideration for customer well-being.

Moreover, during my in-person visit to resolve the matter, the attitude and response from your staff continued to be unapologetic and unsympathetic. The phrase "that's the way it is" regarding the undisclosed shrimp in the dish felt dismissive and unacceptable. As a loyal customer who has frequented your establishment multiple times without incident, the treatment I received during this situation was disheartening.

I firmly believe that customer service should prioritize not only satisfaction but also the well-being and safety of patrons. A transparent and accurate menu description is crucial, especially when it comes to allergens and dietary specifications. I urge you to consider updating your menu to explicitly indicate ingredients such as shrimp to prevent similar incidents in the future, benefiting both allergic customers and those with dietary preferences.

Regrettably, due to this disappointing experience and the lack of consideration for customer concerns, I have made the decision, along with my office, to discontinue our patronage of your establishment. It is unfortunate that this incident has led to such a conclusion, but it is essential for us to feel confident and safe in our dining choices.

I sincerely hope that this feedback prompts positive changes in your approach to customer service and menu transparency.

Thank you for your attention to...

TERRIBLE FOOD AND TERRIBLE CUSTOMER SERVICE picked up chicken and broccoli from online order , Got food with hair in it, not wanting to have to leave work for a second time for their mistake , asked to have it delivered and to please not include brocoli ( the normal way i get it i just forgot to ask ) they refused to give me it with no broccoli so i asked for my money back, first they said no then they called back and said if i bring the food back they would refund me, when i got there the boss complained that to deliver my food (my office is down the block) would cost him 2 dollars , I explained he would loose more then 2 dollars because I and everyone in my office wont be coming back to which he replied thats fine , all over their own...

Spent $50 on dinner and my family was really disappointed with wontons soup and dumplings. The wrapper part on both was very thick and gummy. I called to complain but decided to return to the store with the two items. I was not satisfied with an offer of 10% off of my next order. When I explained I was the customer on the phone, the counter person ripped the bag out of my hand and inspected the food. She was acting as if she was doing me a favor to return money on one item because we used the broth of the soup. I still insisted on a full refund. She spoke to another worker and angrily refunded me. Never an apology!! So rude!! Just lost...