Prestige Palace Lounge — Restaurant in Town of Hempstead

Recently, I organized a party at Prestige Palace bar and lounge, and unfortunately, my experience was quite disappointing due to their unethical business practices. Initially, we had agreed upon a specific price for renting the venue, but on the day of the event, once the event had started, they unexpectedly charged me with additional fees that were never mentioned before.

This attempt to extract more money from me not only left me frustrated, but it also caused unnecessary stress and confusion on what should have been a joyful occasion. It became evident that their main focus was solely on maximizing their profits rather than providing a fair and transparent service.

Although the owner kindly allowed us to set up a day early, the surprise of extra fees completely negated this courtesy. I was deeply disappointed to witness the rude behavior of the bartenders towards my guests. To make matters worse, I even caught one of the bartenders helping herself to the food that I had paid for, which was extremely upsetting.

As a customer, I strongly believe in honoring agreements and maintaining open communication. It is disheartening to come across businesses that prioritize financial gains over building trust and delivering a positive experience for their customers.

I strongly urge others to exercise caution when considering Prestige Palace bar and lounge for their events. The unprofessional behavior, lack of transparency, and attempt to exploit customers financially not only reflect poorly on their professionalism but also tarnish the overall experience. I sincerely hope that they will reevaluate their business practices and prioritize fair and honest dealings...

My experience with Prestige Palace Lounge was amazing!! I booked this venue to celebrate my 40th birthday and I am very pleased with my decision! Mark, the owner along with Winston was extremely helpful from beginning to end of the planning process. Mark never failed to respond to every concern and request I've made. He was very, professional, respectful and accommodating to my every needs. He recommended a good cook for my party , allowed me to bring my own cook and offered free bottles wine on the house! I can't thank him enough! I am very grateful for the service he provided.

He also allowed excessive amount of time for decoration set up and was extremely accommodating. The venue was beautiful and full of life with disco lighting and elegant ambiance. My guest were all pleased and had an amazing time. I highly recommend booking you next event with Prestige...

Decent local neighborhood spot. Had an awesome time enjoying an amazing comedy show at this location. Nice set up, full bar, great sound system with a great stage for performances.

Unfortunately parking is tough and the food mediocre at best. Eat before you go or check out the taco place next door. The bathroom is trash and not maintained so pee before you go as well. Cheers to the next...