Riesterer's Bakery — Restaurant in Town of Hempstead

It's a shame that I have to write this because generally their products are top notch, but service has always been iffy and now that they are accepting online orders it's been amplified a lot. I'm a long-time customer and I've always gone into the store in person. They make a lot of mistakes that I catch, like grabbing the wrong item even though I just clearly stated the one I wanted, or forgetting to hand me something I just paid for if it's a large order. Well, yesterday I tried ordering online via DoorDash, and guess what? Without me there to intervene, the mistakes happened. I placed an order for two items: 1 pound of rainbow cookies, and 1 pound of brownies with no nuts. My order arrived and the rainbow cookies weren't there! So, off the bat half the order was missing. Then I open up the brownies to serve to my company (I ordered this as a treat for some company I had over). We bite into them, and they have nuts! Luckily none of us were allergic, we just don't like them, but this could have been a HUGE safety issue! Nut allergies are serious. So next, I reported the issue to DoorDash and they gave me the option to re-place the order at no cost. I did so. The dasher arrives at Reister's and is waiting there for almost 10 minutes. I then get a call from Reister's asking if my order was a duplicate. I said no and let them know what happened, and they said, "Oh, okay because your driver has been waiting here for a long time and we thought it was an invalid order." What? Why not call me right away. It sounds like they were arguing with the driver and they finally called me because the driver (rightfully so) would not give up. So, then another 10 minutes pass and my order is cancelled. I call them up, pretty furious, and they said they had to cancel because they were out of the brownies. The issue is they cancelled the free replacement order. So now I've still paid for the first order which was not fulfilled in any way, and I have nothing to show for it except for incorrect brownies. I ask if they can simply send over 2 pounds of rainbow cookies, then. They tell me no, because they'd need a new order and that I'd have to go through DoorDash, and that they already sent the driver away. What a disappointing answer. You made the mistake, so maybe the manager gets in the car and hand delivers it with an apology? Maybe do ANYTHING except for saying it's not your problem. And at this point I can't report the issue on DoorDash again to get a refund because the system sees that it's already been addressed by placing a new order (which was cancelled). So, I had to call them up, speak to a rep, and then finally get a credit to place a new order. Then I place a new order for just 2 pounds of rainbow cookies. It finally gets delivered, but it's now an hour and a half after I placed that very first order. By that time, half my company had left and the whole thing was a moot point. This was an...

I ordered a cake from this bakery about a week in advance for my boyfriends birthday. I ordered a funfetti cake with vanilla butter cream frosting and a special decoration on the outside to go with the theme of the party. We picked it up the day of the party and it looked absolutely beautiful and it was just what I ordered. Later on in the day, when it came time to eat the cake, I realized this was not at all the cake I had ordered. It was NOT funfetti cake, but instead it was lemon cake that looked like they had just tossed funfetti sprinkles in the frosting. This was of course disappointing, as it was not what I ordered and no one at the party liked/wanted lemon cake. My boyfriend tried not to let it bother him and I put more than half of the cake aside so I could bring it back. The next morning, I called the bakery and explained the situation to them and they told me to bring the cake in and I would be refunded- they did not indicate that it would be any sort of issue. I drove over 30 minutes to bring the cake back and when I showed them the cake, the man I spoke to was extremely rude and tried to tell me that the FUNFETTI cake I ordered was supposed to have a “hint” of lemon flavor in it- that they use multiple flavors and it was intentional, and could have been from the decorations that were on top of the cake. First of all, this was not a HINT of lemon. This was full blown lemon cake. So much so, that people were assuming I actually ordered a lemon cake. Second of all, I have ordered funfetti cakes and cupcakes from numerous bakeries in the past, and made funfetti cakes myself, and I have NEVER had any that even slightly had any hint of lemon in it, no matter what design i wanted on top (shout out Dortoni- best funfetti cake). When I explained this, the man then offered to give me $50 store credit. To which I said no, I would like a refund. He argued with me for a bit but eventually gave me my money back and told me “don’t ever come back here again”. (Although he sure wanted me back there 30 seconds earlier when he was prepared to offer store credit) I am still in shock that he spoke to a customer like that!!! I wasn’t planning on going back there anyway, obviously, but I still cannot believe the way I was treated by them when it was THEIR mistake in the first place. So, so unprofessional to say the least. I wasn’t even going to leave a negative review- I just wanted my money back since I paid $85 for a cake I did not order, nor did we even like it- like I said, over half was still left, it’s not like I went back there with a tiny sliver of cake. But when I was told to never come back ever again, instead of receiving an apology that they completely messed up the cake, I decided to write a review. Absolutely unbelievable. They clearly should not be in the customer...

I recently had the pleasure of visiting Riesterer's Bakery in West Hempstead to indulge in some delightful pastries with my friends before heading out to dinner. I must say, my experience was nothing short of fantastic. Riesterer's Bakery offers a wide selection of delicious treats, accompanied by an excellent staff, making it a place I highly recommend.

Upon entering the bakery, I was immediately greeted by the irresistible aroma of freshly baked pastries. The atmosphere was warm and inviting, creating a cozy and welcoming ambiance. The friendly staff at Riesterer's Bakery added to the overall pleasant experience, offering a warm smile and prompt assistance.

Riesterer's Bakery boasts a great selection of pastries that are sure to satisfy any craving. From flaky croissants to decadent cakes and everything in between, their display cases are filled with a mouthwatering assortment of options. The pastries are not only visually appealing but also crafted with precision and care, resulting in an explosion of flavors with each bite.

What truly sets Riesterer's Bakery apart is the excellence of their staff. The employees demonstrate a genuine passion for their craft and a commitment to delivering the highest quality products. They are knowledgeable about the various pastries available, providing helpful recommendations based on personal preferences. Their attentive and friendly service adds a special touch to the overall experience.

The pastries themselves are nothing short of delicious. Whether you prefer a light and buttery croissant, a flaky and fruit-filled danish, or a rich and creamy cake, Riesterer's Bakery has it all. Each bite is a symphony of flavors, expertly balanced and leaving you wanting more. The quality of the ingredients and the skillful execution of the recipes shine through in every pastry they offer.

I wholeheartedly recommend Riesterer's Bakery for anyone in search of a delightful snack or a delectable dessert. Whether you're stopping by for a quick treat or looking to bring something special to a gathering, their selection will not disappoint. The combination of a great variety, excellent staff, and mouthwatering flavors makes Riesterer's Bakery a standout destination in West Hempstead.

In conclusion, my experience at Riesterer's Bakery was exceptional. The friendly and knowledgeable staff, coupled with their delectable pastries, created an unforgettable visit. I highly recommend this bakery to anyone seeking a delightful culinary experience. Stop by Riesterer's Bakery and treat yourself to an array of delicious bites that will leave your taste buds singing...