Rock and Come In - Restaurant & Bar — Restaurant in Town of Hempstead

I ordered twice from this restaurant and was disappointed twice. I ordered through Uber eats both times and was disappointed. the first time I ordered I ask for a specific dish to remove a component from the dish. I thought this was reasonable considering it stated that you could have special instructions. I received the dish with all of the components missing it was supposed to have steamed snapper potatoes pumpkin and carrots minus the okra. I spent over $30 on this order and when I call to mention this error I was told that well because I asked for no okra they omitted everything else that goes with the dish. I thought that was ridiculous considering that it's a made-to-order dish you simply could have just not put the okra in. I was given a pathetic apology and sent my way without any complimentary discount or any other type of ways to make it a better situation. so once again I decide, give them another try and order again this time spending over $40 on my meal. this time with my meals I asked for steamed vegetables and when the orders arrived I got green salad on top of hot food. the salad was wilted and contained tomatoes which I do not consume so I called the restaurant again letting them know about the order. I then was told that they ran out of steam vegetable to which I replied okay I understand that however why would you substitute it with something not knowing if a person has an allergy? Then the person on the phone says it's just a salad? to which I reply it's not just a salad this is the second time that I've ordered in my orders have not been fully complete or correct and you having this added to not knowing if a person has an allergy you could send someone to the hospital or worse. so I was given a weak apology again without any type of trying to remedy the situation or trying to give me a another opportunity to try them out again but at this point I would never try to order from them again and I would not recommend anyone else order from them again. the attitude of whom ever answers the phone is very unprofessional. very disappointing will never order from them again and will inform anyone I know to never...

Let me start by saying that I am accustomed to eating Caribbean food in the 5 boroughs of NYC. I am no connoisseur. I am not a food critic but I do have standards. I was looking forward to trying Rock and Come In because I’ve been generally disappointed with the food (Jamaican included) that I’ve found in Long Island thus far. I have had maybe one good dish per eatery and even that consistency has not proven reliable. That said, I actually enjoyed the meal I ordered today. I had the Stew Chicken. It was tasty and tender though seemed to be missing some of my favorite elements normally found in brown stew chicken (the ginger, the carrots). If there was ginger in there, I didn’t taste it. The rice and peas were equally enjoyable. I don’t normally add salt but did add a few shakes to get to my preferred balance. My mother had the oxtails which she enjoyed. My 12 year old daughter had whiting and fries and enjoyed both. The portions were decent and could possibly give you two meals if you’re not super hungry. I was pleasantly surprised to find a new go-to for food as there have been only a few eateries that have inspired a return trip and I will be back to try that jerk! Thank you for an enjoyable...

Ordered pickup through UE.

Service: When I walked in to an empty and very clean restaurant (10 minutes past promised pickup time) I gave my name to the cashier, she went to the back, came back out and said they are packing it now, then the cashier heads to the back. At this point no one is at the counter......30 MINUTES LATER my food comes out. No apology, No acknowledgment of error, nothing (already a bad impression, and at this point really turned off).

Food: Mixed reviews, not good overall

Portion Size: Average to Better than Average

Rasta Pasta: Good

Rice & Peas: Below Standard

Jerk Chicken: Dry, not much flavor

Jerk Salmon: Some parts moist, some parts dry

Seasonal Vegetables (Cabbage): Standard

Sweet Plantains: Standard (hard to mess this up)

Peppered Shrimp: Unshelled, Head-on, Not deveined shrimp - This is the first time in my life I've gone to a West Indian/Caribbean establishment and they did not clean or remove the head from the shrimp. A huge disappointment (I would like to hope this was because they were in a hurry to put my order together, either way definitely not appetizing)

Its apparent I will not be visiting this establishment again, other options...