Amiel's the Original Submarine Henrietta — Restaurant in Town of Henrietta

Amiel‘s is said to be the “original submarine,” and has said it serves Rochester with the finest subs. This was a 1st time to this sub shop. I decide to try this on my lunch break. When I 1st came in, I was greeted by a girl who rolled her eyes because I was looking at the menu it being my first time. She talked very fast while taking my order and I felt rushed to make my decision. I told her it was my first time here, she said nothing. Then it took her 10 mins to toast and butter my bread. I asked for oregano and she didn’t even know what it was. I went up to the counter to pay and no one was there. I waited 3 minutes before someone said go cash him out... which the guy who did cash me out was upset he had to tend to the registered. He said he can’t be the only one that is able to run the registered and that most of the time it’s just card payments. Soooooo unprofessional. Not once did he make eye contact with me or greet me. He Handed me my receipt while still talking to his co-workers who were making sandwiches. I left feeling disgusted. That was the WORST customer service I have ever had. 1st impression ruined! I don’t think I will ever go back there. I hope the owner of the company knows that those people that they hired for this location aren’t representing him or her in good way. The customer service is extremely low. The sandwich itself wasn’t bad and had it not been for the horrible customer service, I wouldn’t...

I have been going to Amiel’s for a very long time. The subs do get a 5 star from me. Tuna is my favorite and I highly recommend. Staff has great customer service as well.

Having said that……..The cleanliness of the entire place is pretty bad…..I usually give a restaurant 3 visits to be fair, as I know sometimes there can be a day off.

And, I have always pointed out to staff how “unkept” the place looks. My last 3 visits have been disheartening………it looks plain dirty…… On my visit today it was, big sigh, looking quite terrible. Lettuce all over the place, roast beef machine terrible, some staff tee shirts looked dirty, counters and floor not good, walls dirty…….

Can we please go back to wearing a mask while staff is talking over the sandwiches being made…….Can you please ask staff to change their gloves if they touch a mop, garbage can, or their hat?? When I ask staff to change their gloves they look at me like I’m crazy. They should hire one person who’s sole job is to make sure counters where the sandwiches are being made are clean, staff looks sharp, floors are swept and mopped, etc…..

The huge dirty garbage can behind the counter should be cleaned or placed descretly in an area out of sight.

I love the subs from Amiel’s and I do hope they enforce a training on all the above, discuss cross contamination, wear mask while making sandwiches, etc…….

Will I go back?? Yes…….and hope to see a...

The service at Ameils is great so far, for the short time I've been going to Amiels. I even told my sons and they agree the sandwhiches are great , Hovever, Today I went to Ameils March 6th I returned because everything has always been excellent, but today not so! the small young man with the beard that made my sandwhich put hardly nothing on my subs , the sandwhich was flat as a board almost , on my turkey sub , he repeated the same on the roast beef and Turkey sub for my son, my son said said "what happened? !! the sandwhiches you could see it was mostly bread nothing at all like the subs you experience that Ameil makes ,I will think twice before letting him make my sub again very disappointing , when I refer someone I'd hate for them to run into this guy to make there subs , because it would'nt live up to Ameils reputation for excellent quality, not coming from Mr skimpy, chronicles of...