Yetty's Pizza — Restaurant in Town of Herkimer

I've been frequenting Yeti's since I was a child, on and off for decades. It'd been a while since we had Yeti's and while looking for options one evening we spotted Yeti's was running a weekday special for a large white garlic pizza, perfect my favorite! When we called to order, a very nice young lady proceeded to take our order as we requested the garlic pizza special for $13-15(ish). At most joints, it's not uncommon to request additional toppings, so I politely asked if we could add some sliced tomatoes and ricotta cheese. As something like requesting added toppings isn't typically unusual, she said absolutely, albiet for an added charge of around $1 each topping, bringing the total to around $15-17, excelant! It wasn't 10 minutes later, I received a call back from the nice lady who took our order, hmm? She quickly apologized, then proceeded to tell me that the owner would not honor the special price if I wanted to add additional toppings, despite already agreeing to an upcharge for them, what!? I thought the situation was strange. Of course, I asked the young lady for an explanation. She too thought this was unusual, considering people request added toppings, albeit for an extra fee, all the time! She then told me if I wanted the pizza with the added toppings, I would need to pay full price equating to roughly $23-24! I reluctantly obliged. Confused by what just happened, my significant other agreed, this was definately unusual. We finally arrived at Yeti's to grab our pizza. Admittedly, I wasn't too happy about the situation but given past experiences, my expectations for the pizza would be worth it. We arrived home maybe 5 minutes later and proceeded to start digging in when it became very obvious something wasn't right with our order. The pizza was ice cold and hard! To top it off, after inspecting a slice, it seemed as if the pizza was made as a plain white, garlic, then retroactively added the requested sliced tomatoes and ricotta cheese on as an afterthought!? Keep in mind, my original order, the waitress originally quoted me would've cost around $15, I ultimately paid $24. At the very least, I expected the pizza be fresh, really? In that moment, already feeling annoyed, I felt disrespected and scammed! I'm not typically the type of person to be petty, but this was unacceptable! It's sad because this place use to be pretty great and my last Yeti's pie was unbelievably disappointing and over priced! The no special price if you want toppings is wild! I order specials from Ed's in little Falls all the time with additional toppings for approximately $1 each. Never have I been denied a special price when I request to add additional toppings for a slight upcharge. I thought it was very unprofessional to call us back and change the price after already agreeing.

Note, this all took place around the end of...

Started enjoying yetty's pizza way back in the mid 60's when I was just a little kid. Would go there with my grandfather. As with most things over the years things change. There was a period of time where in my opinion the food wasn't as good as in years past. I stopped being a customer after a few below standard pizzas/ dinners. A few years ago I gave it a try again. Pizza was decent. Ordered several times on and off again whether pizza, subs or take out dinners. There were a few spotty ones in there but overall pretty good. So anyway tonight my wife was in the mood for a sub. We ordered 3 calzone subs because we haven't tried them yet. 2 roast beef and 1 chicken bacon ranch. Picked up and brought them home. My wife had eaten part of one half and asked me "isn't there also supposed to be lettuce and tomato"? since there was just the roast beef and mayo. I checked and there was supposed to be. My daughter's had this ours did not. So she calls and asked does the roast beef calzone sub include lettuce/ tomato, they say yes. She says 2 of the 3 don't have it. Then they put her on hold. When they returned they said well bring them back and we'll make 2 more. My wife said well I've already eaten a portion maybe you could make it good by a dessert or another way. They said no, we would have to bring both subs back. I told my wife to forget it, I wasn't going to drive all the way back to just have them add lettuce etc. We've dined in many different restaurants from Syracuse to Albany to south Carolina in a couple of instances when we had an issue the restaurant went more out of their way to make it right than I expected....

After seeing them Saturday and Sunday morning infomercials by Forever Leather Charlie and Felicia Netti in the past, finally decided to take a ride from Utica to Yetty's and give it a try Sat. Oct 4th at 4pm. When we arrived, went in, there is a small dining area across from the bar with several booths and tables which were full (I would say 12 guests) After standing there and not one employee saying a word to us, I asked one of the two bartenders who were just standing there, how long a wait? One said I have no idea. I offered: "30, 45 minutes?" She said probably unless you want to go outside. So we did and sat in one of the two tables offered. A young employee came out and took our drink order, iced tea and Coke, saying a server will be right out. A full 20 minutes(no lie) passes with zero acknowledgement. Out comes a group of 4 diners looked at us and said, " how long have have you been waiting? We've been here over two hours!" The drink employee came out and said, we are very busy, it's going to be awhile. I went inside, told the bartender we could not wait any longer, just to even place an order. (it wasn't busy, 3/4 of the diners had food) Apparently there was zero leadership, the staff had no idea what they were doing, totally lost. So I went to pay for our drinks and she told us it was all set. We then went to PKs restaurant, it was busy, yet we were in and out in an hour, wonderful...